Dillard's — Local services in Columbia

A week ago I was in the store to purchase a Mother's Day gift for my mom I had very little money my mother is 80 years old she had to undergo open heart surgery last summer and had a heart valve replaced very scary we thought we were going to lose her but thank God she is still with us Mother's Day was approaching I purchased pair are earrings and a necklace very inexpensive it was all I had just a little something to make her happy we don't know how long we going to have her with us I got home the necklace was in the bag but the earrings weren't so I called the store the lady at the fragrance counter that was helping me that day apologize and let me know the earrings were still on the counter and she would mail them it took 5 days Saturday earrings arrive because Sunday was Mother's Day when they did arrive the earrings were broken so I couldn't give them to her I went into the store May 13th 2009 ask for in a manager didn't want to get anyone into trouble I just wanted her to know how hurt I was because I couldn't get my mother that little gift Mother's Day only come once a year the greatest manager in the world I want people to know went far beyond the Call of Duty to make me happy and my mom she allow me to choose another piece of jewelry that was much more than what I had paid she had the most Pleasant attitude the kind of people that really represent Dillard's department store when it comes to pleasing the customer I just couldn't thank her I had tears in my eyes before leaving the store as we talk come to find out her father is having the same surgery it lets me know that we still have some loving people in this world it takes a real manager that cares about people then you can get a job done great attitude my hat is off to Heather she should be manager of the year by the way I am a former-employee Dillard's SouthPark Charlotte Dillard's has always been my favorite store for shopping there's so much more I could say time won't permit just want you to know I will be doing something very special for that manager and I want others to know what she done for me now that's old school...

Don & Andrea (Drea) in the women's shoe department are the two you need to see if you want a wonderful shopping experience at this location. I had such a fantastic experience in the shoe department today, all thanks to them. From the moment I walked in, they were both incredibly friendly and welcoming, making the whole shopping experience enjoyable. They were genuinely fun to chat with, and it felt more like getting advice from friends than being helped by salespeople. What truly impressed me was how knowledgeable they both were. They knew their inventory inside and out and were able to answer all my questions about different styles, brands, and materials without hesitation. They quickly understood what I was looking for and offered excellent suggestions that were spot on. Best of all, they were absolutely not pushy at all. There was no pressure to buy anything, and they simply focused on helping me find the perfect pairs of shoes. It's rare to find such a great combination of expertise and genuine customer service. I'll definitely be back, and I highly recommend seeking them out for your next...

I legitimately don’t know why they continue to employ this seemingly racist older Caucasian female that works at the perfume counter. Each time I have visited Dillard for a fragrance, she is rude; dismissive and has the demeanor as though minorities can’t afford to shop there or are not worth her time. Visited the store today to test the new YSL Absolu for women. She was on her phone with her head down acting as though I was invisible. I guess because I was dressed comfortably for my Saturday day off from working at my very prominent law firm, I didn’t fit the mold of a consumer that would purchase an expensive fragrance. That woman is deplorable. When a nearby employee finally reluctantly assisted, I looked up to the “Karen” gazing at me with disgust. At one point, an employee asked her a question and she responded, “I’m here but I’m not here!” That woman is despicable; lacks customer service and, honestly, not sure why more people have not written complaints against her. I’ll take my...