Macy's — Local services in Columbia

Heaven forbid you need to contact Macy's customer service via phone, your patience and sanity will be tested to levels you have ever experienced. There was no option to deal with customer service via online but I had to call them not once but several times to resolve issues on my account, spending wasted hours with individuals that clearly are not trained nor qualified to do their job which is to help the customer.

I had issues stemming from having to have them reissue my credit card. Well you think that would be simple enough but no. They couldn't even do that properly. They reissued the card and transferred my balance but they messed up on my other features. So once again I'm on the phone with them. After being transferred several times, being disconnected and spending almost 2 hours they did not fix the issues. My star monies were not showing on my online website. Rep kept telling me to download the app and I would see it, but I kept telling them that this is not working. They made me place an order on the phone and guess what, not 1 but 2 reps could not even do that correctly and did not apply the star monies.

Third issue I had to with them, is that my Star Rewards status showed that I need to spend more $$to keep my Platinum status, which this was not correct because they were not showing the purchases I made with my old card that was well above the min. amount needed to be spent for the year. After another 2 hours of being transferred and disconnected and talking to 3 different reps that just were not listening to me, even though they could see all my account info, still was unable to assist me because they could not do simple math but gave me an excuse that all the balance I owed was from the credit card interest, which was not the case. I demanded once again to speak to a manager. Finally got a manager on the phone and she assured me that this was an error and that my account would be updated showing the correct Rewards level. I had my hesitation believing this, but was exhausted with spending my time and efforts with their customer service department and gave the benefit of the doubt. Well this should not be a shocker, that they did not fix anything!

Do yourself a favor and if you can somehow prevent it, DO NOT deal with Macy's customer service phone reps, you will waste your precious time and you will be so frustrated that you want to pull your hair out. MACY'S do better, train your staff, and hire people that can actually assist and not create more issues for your customers. Not surprised if you are the next big chain to close...

Purchases floor sample bedroom set in pristine condition from Macy’s in Columbia Maryland . So this is where things went wrong. Even though confirmation of delivery was sent via email the night before, we received call mid day of delivery that items would be would be delivered following week(7 days later to be exact). Problem: Old furniture was hauled away the night before and old mattress was thrown out the morning of scheduled delivery The general manager, Amy, did not even try to empathize with the situation. Refunding delivery fee does not resolve the problem of no bed. Customer service stated that the store had more means to resolve getting it delivered sooner, so not sure who is exactly lying. Bottom line no furniture and no accountability. I asked for the regional manager number but was given a number by one of the lackey store mangers because Amy the GM was not available for the rest of the day ( yeah right) and instructed to call customer service to lodge a “presidential complaint”. This should be no surprise.... customer stated their was no such thing . And, still waiting on a return call from AMY!

My daughter is a graduating college student who wanted to redecorate her room at her own expense with a bedroom set she plans to put in her future house. This was a horrible first time experience based upon management’s dysfunction and lack of concern. I went to the store because I wanted them see if the furniture was there or the warehouse because no clarity could ever be established. It was there and upon inspection one of the bed rails has a crack , never there before, caused by the disassembling by a store staff member to get the furniture ready for delivery. Amy the GM would need to be involved in ordering a replacement set of bed rails because only she has the authority to do so since it was a floor model. I will post an update if AMY response and takes responsibility and if the Regional Manager actually contacts me. If you want customers to remain loyal than be responsive and resolve our...

I placed an online order through macys.com on December 4, 2024. The product was supposed to be picked up from the Columbia store. But later, I change my mind and decided not to pick up the item after reading several poor reviews about the product. Received an email stating the item is ready to be picked up and will be held until December 11, 2024. Never picked up the item and according to Macy’s return policy after seven days, the order must be canceled if not picked up and the payment refunded to the customer.

Waited almost 2 weeks with no refund, called Customer Support asking for the status, I was told the item was picked up by somebody else on December 12, 2024 when it should have been canceled and refunded on December 11, 2024.

Clearly, my item was stolen and it was picked up by somebody else. Not sure what kind of identification process they use before delivering the product to customers. Makes me suspicious that even the employees might be involved in this scam.

Left a voicemail for the store manager, asking for an update, but never received a call or response yet. Not surprising at all. Contacted Macy’s customer support several times, starting Dec 22, 2024 they keep saying they are waiting on the stores response to process the refund. And it’s been almost a month since I placed the online order.

This store definitely employees bunch of crooks with no responsibility and credibility. Place online order to be picked up from the store at your own risk. I hope the management look into this issue and find out the actual thieves who stole my item. I am sure the employees might be involved as well. And no response from the store manager...