Play n Learn - Columbia Maryland — Local services in Columbia

Google should allow negative stars for matters like this. Look at the owners response to negative comments- aggressive, condescending, and combative. The "owner" makes responses geared towards what he thinks sounds good versus fact. I am the husband that took over the phone call my wife made to this establishment AFTER my mother in law called to confirm for the SECOND time that we were in fact booked for my daughters birthday party. Yes, that is correct, the SECOND time because she called and was told the next day by YOUR EMPLOYEE that it was a confirmed reservation and booked in your system NOT minutes later as you would like to claim. Furthermore, it was my mother in law that followed up a second time to make sure it was booked when she didnt receive a receipt days later. She was told- no, maybe it was a different play and learn and that they absolutely didnt receive a call nor any record of an order. So yes, my wife called to speak to a manager to address the issue, and was told by the guy answering the phone that he was a manager of the establishment. When he kept giving my wife vague responses and refused to address the issue i in fact got on the phone and asked him plainly- what would of happened if we had shown up for my daughters 9th bday party and were turned away? He couldnt even say sorry or take any responsibility.... when i asked more questions on how they process orders i was told to hold and then a manager named Frank came on the phone. Frank laughed at me when i asked what if i had shown up with 30 people and were told we were never booked. He basically called me a liar and said that was my problem because they only allow 18. I explained that i was including adults that would obviously be coming to a childs birthday party. When i told him how my mother booked the party and it was confirmed by an employee he laughed and said it was not possible because the only person there that day said they never spoke to my mother in law. When i said i thought he and his employees were very negligent he began to yell at me, mind you this was about the fourth time in as many chances he had that he would interrupt me and talk over me while laughing at my daughters misfortune due to him and his employees negligence. A short time later, Frank called my mother in law (i wonder how he got the number since there was NO record according to Frank earlier) and attempted to give her a backhand apology. He then shifted all of the blame on her for the credit card not going thru. Nevermind that she was basically called a liar even though your employee confirmed the booking and told her she was all good for that date. Go to this place if you enjoy being disrespected and talked down to while being called a liar. This management takes ZERO responsibility for their actions or lack there of as shown from another womans account of her child being accosted by an older man and the owners response is nothing short of berating. RUN TO THE NEAREST COMPETITOR TO...

We purchased a play set from Play N’ Learn Columbia in May 2020. During the purchasing process, the sale representative (George) was readily available via chat, email and phone to answer my questions and provide me with information regarding the purchase (as we were not able to see the sets in the store due to the COVID-19 pandemic). Our set was installed in June 2020 and upon inspecting the installed play set, I noticed that many of the beams were split, damaged, and splintered. This was extreme concerning to us, given that it is an expensive purchase and we worried about the safety and quality of the product (note: the split beams got worse with use). I contacted George to make him aware of the damage and, over the course of a few days, continued to contact George regarding additional beams that I realized had damage. I requested over and over via email and multiple calls that George call me to discuss the problems and a resolution and not once did he call me to discuss. He offered, via email, to have some of the beams replaced but had to seek approval from his manager (Frank). Due to the lack of responsiveness from George and the lack of any indication that he cared one bit about the damage to our brand new play set, I began contacting Frank directly. Frank offered to come to my house to look at the damage that I was complaining about and to decide what can be done to fix it. I appreciated his willingness to come to look at the product himself; however, he showed up at my house with an attitude and was very impolite and unprofessional in his demeanor. Frank insisted that the “damage” I identified was normal and, over and over again, he told me “if you are expecting perfection, maybe a wooden play set isn’t for you.” It was not until I pointed out how unprofessional and rude he was being to me, that Frank change his tone. Eventually, he agreed to replace some, not all, of the damaged beams. I was, and still to this day am, taken aback at the way that I was treated by both George and Frank, but I wanted to wait until the damage beams were replaced before I posted my experience. This is a word of mouth business and I want everyone to be aware of my experience and this company’s complete disregard for its customers. Most customer service oriented companies would have apologized that the product and/or installation was not up to par and would have immediately offered to make it right. Unfortunately, I have yet to receive one apology, they charged me $399 for installation and Frank informed me that I was lucky to even get a play set in the first place because of the high demand. This is not a cheap product and I suggest taking your money elsewhere to avoid all of the stress, regret and disappointment that this experience has caused. I am attaching a few pictures of the damage, so you can see for yourself what I was left with upon...

Absolutely poor customer service and as a result of Tyrone's action, i will not be purchasing. For background, I am absolutely purchasing playground equipment for my 3 children and intended to do so today. I spoke with Corey, who is professional and polite. Corey answered all of my questions. However, prior to purchasing, I decided to view the equipment. I called PlaynLearn and Tyrone answered. I explained to him that I wanted to view the quality of the equipment and that I would be there at approximately 2:30 pm. Tyrone proceeded to say that there were customers scheduled at that time . I was okay coming at another date/time. Instead he said, "People always say that they are coming and never do; go ahead and come". So we packed the family up and headed out. We are approximately 1 hour out from that location and we accidentally took the long way! At approximately, 2:25 pm. I called PlaynLearn, and Tyrone answered. I said told him that I was en route and that my GPS had my arrival time at 2:55 pm. He proceeds to say "You know we close at 4pm right?" I said, "I know". My reason for calling was to let them know that I was running late. He then repeated, arrogantly and rude "You know we close at 4pm?" I responded "No worries; thanks!". He's clearly not a professional. If there was an issue with my arrival time, you state that. Any professional, would have done so. Something along the lines of, "I don't think that may work, do you want to reschedule?" Instead he behaved like an animal. I intended on getting playground equipment and a trampoline; but, I refuse to spend 6k and be treated in...