Nail Candy Shop — Local services in Columbia

Let me first say, I left out satisfied. However, it came with a cost. I was told via text that I wasn't the right fit for the shop. I'm not sure what I did except expect quality service. I didn't raise my voice, curse, nor was I rude. Here's the rundown: I had to book my appointment 3-4 weeks in advance. My appointment was at 4 with Jade (who I now know just completed her apprenticeship). She started me at 4:20. That was fine. I had an appointment for a fill-in and I asked if I could get a manicure and she said no because I did not book one. I was a little annoyed but, I couldn't argue as she was right. I asked if my nails were long enough for a different shape, she assured me they were. This is where the appointment went south. She began to reshape my nails and once she finished the first hand, i realized the cut wasn't semetrical or appeasing. I asked if she was going to clean it up and make it even she reassured me she was. She continued to do the second hand. To her credit, she went back and attempted to clean it up. Some were okay. However, not all. Particularly, I was unsatisfied with my thumbs, middle fingers and one index finger. She continued to file which made it worse. When I pointed that out to her. Her response was, "Maybe, I should just paint your nails a plain color because obviously I can't please you." Huh? What? Now, I'm upset. Still I didn't yell, curse, or disrespect her in any way. I just stated that I can't focus on my nail color and design until we address the shape. At this point, I clearly see her other appointment walk in and since she was frustrated with me she handed me off to Paula, one of the owners. Did I mention she started me 20 minutes late? Paula was courteous and professional but defensive of Jade. She fixed my nail shape and designed my nails. I was satisfied. She also gave me a discount which I did not ask for or care about. After leaving the shop, I received a text stating that I wasn't a good fit as the shop prides itself to be courteous, creative and positive. I was taken back because I was courteous but dissatisfied with the quality of Jade's work. I'm shocked to realize that asking someone to fix something they caused is/was inappropriate. The two stars are generous but I did leave the salon satisfied. My advice, visit for special occasions only, book with a person who advertises their work. Jade doesn't have her work posted on social media. Also, have pictures of everything you want; including nail height,...

Customer service is complete TRASH!!! The first time I went to the nail candy shop was in Sept 2017. I got a full set done ($95 including designs and shaping) and I knew my nails were finna be popping, or so I hoped. The very next day, one of my nails popped off. I drove 30 mins to get my nail repaired. The next day ANOTHER nail popped off, I then drove the 30 mins again to get my nail repaired. By then I was furious because my nails should not be coming off the next day, as I am not in a profession that requires heavylifting. One of their "managers" ended up redoing my nails but still charged me.😣 After my nails were redone, they did not pop off. Fast forward to July 19,2018. I go in and get a full set done($95). My nails once AGAIN popped off. Between July 19-July 24th SIX nails in total had popped off. In that time period I had made two additional 30 min trips to get my nail repaired. I ended up speaking with the same "manager" who redid my nails back in Sept 2017. I asked if I could have a refund or a partial refund. She said that I could get a partial refund, but continues on to say "Just to be clear, I don't think the Nail Candy Shop is the place for you because we can't seem to meet your nail needs." So I responded with "So your basically saying that I am no longer welcome at the nail candy shop?" She says "no, that's not what I said." I said okay and hung up. I ended up calling back because I wanted to know what their definition of a "partial refund" was. The secretary told me I would be getting $35 from the $95 I spent. I LOST IT! I finally was able to speak to the owner and her reasoning for me only getting $35 back was that because they already don't offer refunds, I came in for repairs, and they use "designer" products . She also said "I don't know what you do outside of the shop." So in the end they blamed EVERYTHING ON ME!!!! So in conclusion I was told I wasn't welcomed there and that my nails popping off were my fault. I personally wouldn't recommend this place to ANYONE. Save your time...

I am not a routine google rater but due to the lack of communication from the management I am forced to leave my comments here. I appeared for my appointment and was serviced for about the 4th time by Delicia. The apt was going as usual when I was told “I’ll be right back” . She moved to another chair in the middle of the apt to service another client. I waited in shock for about 10 min when I politely asked “Delicia how much longer will you be?” Her response in a fake customer friendly tone “ what time do you need to leave” I responded and then waited another 5-10 minutes, please come back and finish my nails I need to go. Her response” you will get out at the same time regardless “. I explain if she had another repair to let me know as I just needed the communication. Days later future apt cancelled and text from management in summary, sorry can’t service you anymore. This is a classic culture/generation in the beauty industry of “shut up sit there and smile like I’m doing you a favor to take your money.” This establishment is missing customer service and it is shameful the lack of accountability for treating people this way. FYI this business registration is also expired with SDAT.

The nail designs are decent but polish application is basic at best. Be prepared to have more communication with the tv on the wall than your...