Uma Murthy, MD — Local services in Columbia

Recently changed my insurance and found Dr. Murthy in Columbia. She is a primary care doctor that specializes in endocrinology and gynocology, which encompasses everything I was looking for in a physician. I really love her, she gets 5 stars in my book! She's great at what she does, speaks calmly and clearly, and doesn't get annoyed when I ask her a bunch of questions. I also love that they have a Labcorp onsite! The onsite phlebotomist (Tracy) is fantastic! She's quick and quirky, always making me laugh and forget she's pricking my arm. That being said, sometimes her schedule falls behind and the wait is longer than expected but that's any doctors office, I've had mixed experiences with her being late and on time. The real negative for me about this practice is that the staff here isn't the friendliest. It really disturbed me that one of the assistants was on her phone, with no gloves on, while gathering supplies for the doctor to use on me; very dirty and unsettling. They all seem nice but this and other times I've been here, some of them just dont have very good customer service. All in all, I give this practice 5 stars and would recommend...

Right now, sitting in their office for an appointment at 11 am and still they have’nt called me inside and its just for a blood work. They sent someone else who came after us before us for bloodwork. UNPROFESSIONAL.

Fast forward a few more months, still the service is the same. Not at all patient friendly, a patient is not given priority in identifying what problems or deficiencies they have even if they are struggling with it. Even if my insurance covers certain tests and I have undergone something major in life, they do not offer to order the lab tests. They want us to come in person even after a virtual visit...

Most unreliable office ever. No one ever answers the phone calls, even if they do the wait time on the phone is too long, happens every single time and they don't do anyhting about it. Wait time at the office is also ridculously long, once it took me almost 1.5 hours to see the doctor. No followup calls are made after the lab results are out, no responsibility is taken for the patient. But, they never forget to collect the bills from patient even after such bad service. The doctor and her treatment is alright but the rest needs to be...