Nationwide Children's Hospital Behavioral Health Services — Local services in Columbus

Below is my original post. However, I do believe that my experience with the professionals there warrants an update. Despite any issues one may encounter with a schedular or other indirect person, the professionals there that assessed and worked with my grandson in person were awesome. They were professional, expert in their areas, trusted and liked by my grandson (who is a trauma patient). It makes what I had experienced in my attempts to schedule appointments worth it. I cannot speak for everyone's experience, however, ours, once we were in, was great. For those persons and the work they did with my grandson, I have added two more stars.

I did not think that I would ever give a negative rating for this hospital. However, after the intentional attempts of the scheduler in the speech department to keep my grandson from making another appointment, rudeness, and I do believe I heard an inappropriate remark whispered by her , I think that it is a good idea to do so. She clearly represents the whole of those who directly work with her (but not the whole hospital) as they behaved similarly. First, the person that would be in charge of his behavioral concerns was yawning the entire time she interviewed and cut off the speech and occupational therapists who had to reschedule with us. I am taking him elsewhere and as for us, all things do work together for our good. I am not at all disappointed beyond that with their behavior. I am glad that I had the opportunity through no fault of our own to see how dark this could be before it could happen. I would never choose this kind of service and will not do it due to their name alone. I know that wherever I take my grandson for care in this regard, the entire experience will be far better. To them, "thank...

The wait was excruciatingly long. I waited 6 hours for a room. I was locked in a consult room for 5 hours. I got my room at 1AM. The therapist i had was not nice, she would side with my abusive dad and never let me talk. My MHS’S were the sweetest people i’ve ever met! Sydney and Makenna were so sweet! Sydney would go on walks with me and we would talk about books, she even offered to bring me a book :,) Makenna was so sympathetic, after every therapy session she would go and make sure i was okay and go on walks and overall be there for me to vent. I will admit, being sent here didn’t help me whatsoever. All i learned was CBT (cognitive behavior therapy; finding cause of stress and solving it) and we didn’t talk about anything i was sent for. As soon as i got home i relapsed. My mental health team was so supportive (minus that one therapist) I loved all my MHS’S they were so freaking sweet! I still think about them to this day. If your seeing this Sydney or Makenna, thank you so much for being there for me during the hardest days of my life. But if i didn’t have those MHS’S i would rate 1/5. Makes you wait for hours before actually hospitalizing you. They legit do not care.

If you’re sent to YCSU, you will be bored out of your mind. the only time i got human interaction was therapy. Other than that, i wanst allowed to leave my room.

(btw i was in YCSU for 4 days, they only took me in because i said if they sent me home i would kms. I went back today and they sent me home and i still have the urge to SH and hurt myself. I was there for 7 hours this time. My physiatrist was talking down on me and belittling me for not using my safety plan. i didn’t see Sydney or Makenna if you were...

The behavioral health pavilion is currently in the process of trying to discharge my teenager, with a suicide note in their hands in their handwriting that states they intend to kill themselves, with a date and a plan that includes how, that includes several statements that say verbatim that they will lie to everyone to convince them they are fine until they are left alone long enough to carry it out, based on this child’s verbal statement that they do not have suicidal intent. This child also told a clinician as documented in their MyChart that the second they are discharged they plan to run away, to a home where they have already accessed an item they used to self-harm. My husband asked the NP if this was her child and she had this evidence if she would be comfortable having this child discharged into her care and she refused to answer the question. I am disgusted at the level of negligence being displayed here. My child has had several stays in the YCSU and every time I have tried to advocate that they needed a higher level of care. We have never been taken seriously, and I fully believe that if we had, my child would no longer be suicidal at this point. And I absolutely do not believe that this hospital cares about children’s mental health and it is unacceptable that there are no other options in Columbus for minors to get emergency...