Office Depot — Local services in Columbus

I wish I could give them no stars! Let me start off by saying when I went to the area that has the markers a lady came right over to help me. Kudos to her for greeting and helping me. When I went to the printing area I wasn’t greeted and things went downhill. I went to Office Max printing area to use the computer so I could print five pictures for my son project. Before I touched the computer the lady at the printing area stated the first five minutes is free then after it’s $1.25 per minute. I was shocked because that has never happened before, but at that time I didn’t say anything because I felt I’ll be done in five minutes if not before. I had already previously emailed the pictures to my personal email. I asked the lady at the printing area to assist me because I was having problems printing. This lady clearly need some more training because she had to figure out how to print it and she was on the computer longer than I was. I got four pictures in color and three of them were blurry. I mentioned that to the lady at the printing area and she told me she couldn’t help that. When she gave me my total she charged me for computer time and said I was on the computer for nine minutes. I asked for her manager. When the manager came over I explained what happened, I asked the manager to run the tape back, and she’ll see her employee was on the computer as much as I was so why am I getting charge? I told the manager the employee works at the printing area so she suppose to know her job right? The manager took up for the employee and said the employees are just like a mechanic you have to pay the mechanic. I said the mechanic know how to do their job too. The manager took of the computer charge, but I don’t see myself going back there after years of shopping there. That employee need some more training on how to do her job, she need some customer service training, she’s not welcoming at all, and she’s rude. She was the only one there and she made me feel like she didn’t want to be bothered. That’s not good business. I don’t know how the manager became a manager to be honest. She didn’t make the situation better and clearly she didn’t care about providing good customer service. The manager need some more management training, some customer service training, and she need to learn to listen to the customers. I called the customer service line to complain about my experience and I requested a call back so I could fully explain what happen, but that hasn’t happened yet. This tells me when you complain on Office Max nothing gets done it’s no consequences for providing bad customer service there. When I called the customer service line I asked them do they have a five minutes rule on the computers and she stated she was not aware of that. The customer service representative offered me a $20 gift card for the bad customer service I received and after waiting a few minutes she stated she didn’t see the option to send out a gift card. This company doesn’t care about their customers and they don’t keep their word. I didn’t call for a gift card I called to make them aware of the bad customer...

I wish I can give no star at all. This is the worst place to buy a computer or a laptop. They have the most terrible laptop and computer you can imagine. I bought some from them and within couple of weeks, they develop microphone issues which they will not fix but rather told me to go contact the manufacturer. Don't fall a victim guys, beware of this office. They got my $800 without giving me a satisfaction on the product I bought from them. I barely use this laptop. The major reason I bought it, is to join a zoom meeting ones in a week.

Oh! I almost forgot, they called three cops on me to send me out of their office. They said I'm an intruder on their private property (office depot in columbus georgia). This happened in their columbus georgia office on the 11/14/2020 The laptop is question is not up to five months. This is my first brand new computer system, and the office I choose to get it from is office depot in columbus georgia, and they gave me the worse experience I can never imagine.

Beware everyone. They don't deserve your hard earned money. I just felt I should let you all...

I'm currently avoiding office Depot. I use to shop at office max on Macon road which closed. So office Depot is now our closest option for these service's. This hasn't been a bad thing office Depot is really big and has so many office supplies. Their customer service is normally great. I often go for the self-checkout printers, but the Last time I was there Johnny an older gentleman, who is normally a cashier. Refused to give my son a bag for the copies I had made. I was standing about 10 feet away. I have no idea if it was stereotyping but I really felt that way. So I lifted up the copies I had made in the air to help the situation, which was about over 40 and then he still refused a bag after my son had been standing there for about 10 minutes asking for one. I walked over and said can I just have a bag as he tried to explain his bad customer service. Which there is no excuse for that, just kind of put a bad taste in my mouth about the type of customer service I want to receive. I'm not sure if I'll be back. Very...