Target — Local services in Columbus

I am writing to express my deep disappointment with the service I received today at the Columbus New Albany location on 6030 N. Hamilton Rd. Unfortunately, I had an encounter at the service desk with a hostess that was nothing short of disgusting and left me utterly appalled.

Today, I visited your store with the intention of returning an item I had purchased just two days ago. As a customer, I believe in treating all service personnel with respect and courtesy, and I entered your establishment with this in mind. Regrettably, my experience was marred by the behavior of one of your associates, who I can only describe as the rudest individual I have ever encountered in a customer service setting.

Upon arriving at the service desk, I approached the associate with my receipt in hand and politely informed her that I had a few items to return. In response to my calm and respectful greeting, this associate curtly retorted with a dismissive "Yeah, you can wait," all while rolling her eyes in an unprofessional manner. To make matters worse, she had her name badge hidden, which made it impossible for me to identify her properly.

However, for your reference, I can describe her appearance. The associate in question was a short African American female, with brown and black knotless braids, and she was wearing an all-white hoodie. While I attempted to bring this issue to the attention of another associate, I was met with a lack of cooperation, as she claimed not to know the name of the aforementioned associate.

I understand that no organization is immune to occasional lapses in customer service, but the behavior I experienced today was far from acceptable. As a customer, I believe that I deserve to be treated with respect and professionalism, regardless of the circumstances. This incident has left a lasting negative impression on me, and I am deeply disappointed in the quality of service I encountered at your store.

I sincerely hope that this message reaches the appropriate personnel, as I wanted to ensure that my terrible experience did not go unnoticed. As a result of this encounter, I am left with no choice but to express my intention to avoid returning to the Columbus New Albany location in the future. I hope that my feedback can contribute to improving the service standards at your establishment, ensuring that other customers do not have to endure such a...

Overall this is a very nice Target. Sure the shelves could use some love and attention but being that I myself used to work at a Target I know how getting to those things can be. I like that it is not as busy and crowded usually when I go compared to other locations. And the pharmacy inside is pretty well run and they are helpful. Most of the employees there are very nice, some more personable than others, but overall nice.

Now one thing they do really need to work on is their loss prevention approach. So it's rather awkward but I've been followed a few times by security/employees and it's very embarrassing. I swear I'm only wearing a hat for my messy hair and my small bookbag is my purse. I get they need to be on top of things but I've seen a few encounters where people have gotten into it with loss prevention and management about being followed at this location. Honestly, I don't know about those other individuals and what they were doing but I have never stolen anything in my life and would never. This is my local Target and this has happened on a handful of occasions. Probably because of my relaxed attire and I tend to stay in one aisle being indecisive for a long time but it's rather embarrassing to be followed, I would so rather security approach me and talk to me. Heck I'll show you my ID! I use the pharmacy here and I use my circle with my cell number every time so I'm not trying to conceal my identity.

I'm just too tired to dress like a human when I'm running errands I promise! But being followed draws attention to me and my social anxiety goes into over drive when this happens, I can't stop being overly aware of them being RIGHT there. 🙃

Besides this, this is a good Target and I will continue to go because even though being followed is embarrassing it is still waaay better than those other targets that are dripping with people and I can't even move without running into someone and they normally have...

I usually like coming here. I usually use self checkout.

However, I did go through the associate lane checkout today...

Storytime:

When I go to the register another guest was checking out. The cashier (white male) told her to have a good day. He looked at me, said nothing and began checking my stuff out. An older (white woman/long blonde hair, short glasses) interrupts him before he hits the pay button from his computer for me to checkout. I stood there for 3-5 minutes while they had a conversation about the hand held device she had (he gave her no actual instruction). She walks away from him and he hits the pay button. I try paying w/the mobile wallet app but the ability to pay timed out on my phone. I logged back in to discover I was still unable to pay. The cashier just stood and looked at me. No assistance, no words, at all! 1-2 minutes go by... Another cashier (white woman, shoulder length curly hair) comes up and says she is taking his place. He says nothing to me and walks away. She stands in his place and greets the customer BEHIND ME (another white woman). I am now on my 2-3 form of payment because nothing I do is allowing me to pay. I finally ask the cashier to assist in resetting the ability to pay on her end, so I can pay. "Oh, sorry, sometimes it locks and you can't pay, don't know why it does that" was the only thing I heard from the three associates I encountered.

I did let the store manager/manager know about this encounter....