Chick-fil-A Hamilton Quarter — Restaurant in Columbus

Nov. 10th, I had an unfortunate phone interaction with the director of Chick-fil-A Northeast. I've been a loyal customer at this location since its opening, and until now, I've always experienced excellent customer service. However, today was an exception.

My usual order includes two ranch packets for my side salad, and I am well aware of the restaurant's policy, charging 60 cents for each additional packet. After patiently waiting in line for about 10-15 minutes, a staff member brought out my order and, in a rather rude manner, asked if I had requested two ranch packets. Upon confirming my request, She abruptly informed that I needed to pay an extra 60 cents for the additional dressing.

Confused, I assumed the charge was already included in my total, which exceeded $40. Not wanting to cause any further delay, I reluctantly accepted only one dressing. This situation was frustrating, especially considering that I had never encountered this issue during my numerous visits.

Immediately after, I called the Northeast location to express my concern and spoke with Erin RoseBerry, Director of Sales & Brand Growth who first identified herself as a manager. I calmly explained my concern and provided feedback. Unfortunately, the conversation quickly took an unpleasant turn as RoseBerry displayed rudeness and hostility. Although I spoke in a composed tone without any aggression or inappropriate language, she claimed I was being aggressive .

So, proceeded to ask for her last name, and she obliged. When I asked her to spell it, she did so with evident sarcasm. Subsequently, I overheard her mumbling to a co-worker, , saying, "What does she think she's going to do with having my last name, like really?" Then she proceeded to laugh. In response, I asked for an explanation, and she retorted that she was not allowed to give out last names, even though she had just provided hers. When I attempted to reference my receipt number, she persisted with mocking comments, spoke over me, and then abruptly ended the call.

Providing excellent customer service is essential for any successful business, as it encourages loyalty and growth. My recent experience unfortunately fell short of the high standards I have for Chick Fil-a. The interaction I had with Erin Roseberry was disappointing and utterly unacceptable. Given her senior role, it prompts broader questions about whether her actions reflect the values your customers deserve.

My goal in providing this feedback is to prevent other customers from having similarly disappointing experiences. I believe constructive criticism is essential for improvement. I hope you will take my viewpoint into consideration and explore if more staff training or other steps could lead to more positive interactions...

My wife and I rate this our favorite all time Chick-fil-A. Where do we start? First-time visitors will notice that this fast food restaurant brings the concept of a drive-thru service into the 21st century! A large long double lane area for vehicles is complimented at peak business times by sharp and effective outdoor employees who clipboard orders digitally from car to car. Typically ... the lines move fast and in less time than it takes to dream about filling your belly with a great Chick-fil-A meal ... you've reached the window and your completed order is being handed to you with a smile. In the case of a cash payment ... two more seconds and you've been given correct change ... and that all happened while you were still in line! The dine-in experience also blasts you into a modern and quite enjoyable experience! No counter and no standing in a long line! Employees casually and purposely handle your immediate order and quickly handle your payment. You are presented with a table teepee and welcomed to find your spot ... to which your order is delivered piping hot and within 2 minutes of your taking your seat! Truly a delicious, inviting and attractive place. Clean. Bright. In a very shop-studded neighborhood of restaurants and stores of every type and description. Plenty of parking. It's the totally modern Chick-fil-A experience!!! Congrats!!! We will be your most devoted return customers!!! bee & dee VANAD. Lead Sparkle Guitar and 6-string Glitterare' from the Columbus OH band: SKINTIGHT NATION. Search YouTube: DAYTON FUNK FEST 2023 SKINTIGHT FEWXION and especially check out our cover of Holy Ghost by the Bar-Kays. We have scored over 21,000 views on that tune alone in just a few months after appearing at te Dayton Funk Fest on Aug....

We’ve gone to this location so many times and we keep trying to give it a chance. Each time there is always something wrong with an order. Today we purchased two drinks (a large sweet tea and large lemonade, both with lite ice). A new worker in the drive-thru rang up the order incorrectly. No one apologized. No one tried to make it right. We waited 10 minutes to receive the corrected drink (large lemonade). Then we were asked to pay 46 cents extra since the cashier only charged me for a medium lemonade. I tried to provide the difference in cash, however, we were informed they couldn’t take my cash. At this point, we asked for a refund since we were pretty much annoyed and over it, and gave back both drinks. After another 5 minutes of waiting we were told a refund can only be provided to the original form of payment which was Apple Pay. In that case I would have to provide my phone to the team inside and assume that this would be the only transaction taking place with my personal phone. We were then informed that the cashier working the drive-thru had only been working for a few hours as today was their first day.

To me, this is a failure on management. If it’s someone’s first day ringing up orders, please have an experienced team member trainer by their side and make sure they are doing things correctly before turning them loose during a dinner rush. Clearly these kids are in high school and this may be their first job ever… so please do better.

Also, if something is wrong, please try to make things right. The more that incidents like this occur, will drive...