Sapp Bros. Travel Center — Local services in Commerce City

Got a premium service done here and airbag replaced. Shop clerk told me it would be a 2 hr. wait to get into the shop; it was 3 hrs. They had no airbag; but instead of sending a shop guy to pick it up asap, they waited until my truck got into the shop bay. By that time my boss was about leave the office, so I asked the shop clerk "when the shop guy pick up the part, have him call the shop so i can get an estimate, call my boss too get the bill paid before he leaves" shop guy they sent out never called when he bought the airbag and bought wrong airbag. When boss leaves the office it's like trying to get ahold of the President. On top of that, earlier i had paid for a VIP spot because I knew wouldn't have a place to park after I was finished with my repairs and premium service. The spot that I had paid for was taken by another driver after it had been noted on fuel desk chart for VIP parking that I was in for repair and service. I told the fuel desk cashier and they move me over to another spot. Right as i walk outside some truck takes the spot they assigned me. Now I am flustered with the whole Sapp Bros. experience. So in an assertive manner expained to skinny girl with glasses; behind the fuel/ cashier desk that it was noted that my truck and trailer were in the shop and not to give the spot away. She then begins raising her voice @ me. I tell they would make verbal contact with the manager in the morning. I walked back to the shop and another fine Sapp Bros. employee tells me that the spot i was originally assigned is open when i am finished. I explained to him the way the other cashier had raised her voice @ me with a crappy attidude. He then says " last time you were here you complianed about employees smoking in the resturant smoking area with a women holding a newborn baby. Also have had previous issue with going into resturant smoking section and getting crappy service like pouring my own coffee because the waitress taking 20 mins. If your local or not spend your hard earn money locally. Small repair shop and truck stop that are attentive the the customer's needs. Sapp Bros is no better than T/A, Flying...

Well i have showered at sapp brothers many times . I have heard from other people that the #1 shower is pretty cool .In my hundred showers there i have never been given tbe key to #1 . So i inquired since i seen the key hanging numerous times but no luck . I asked is there something special you have to do to get #1. Like buy 500 gallons of fuel or something . No it just has to be open . So I called this evening and asked if it was open they said in an hour and thirty minutes it will be . So an hour and thirty mintutes later i get there and ask . I was told it was not ready but the key was hanging .So I got another shower frustrated yet again . When I walked to my shower i seen door #1 was open and it was clean new towels and mints on the sink . So i went back down to the desk and was lied to before and after i had discoved it clean . Why i give one star is if #1 is bigger and more difficult to clean or whatever the reason the are reluctant to give the key out even to a previous customer who always treats everyone there with the utmost respect it must be laziness or disgruntled workers . If they are angry lame workers at the desk and upstairs in the showers then more than lijely the same goes for the kitchen . I like to eat out a clean kitchen but im skeptical now . They need to have a morale meeting amongst the employees or something . The showers are a place the public sees and uses and if they cant go the extra mile in having to clean the bigger one then whats goung on elsewhere in the business like the kitchen .Im just saying . Maybe have a higher rate for #1 or pay the employees more .I dont know but Im really disappointed as i have been a customer for a long time there and get lied to like im stupid or something . At least if your gonna lie about it close the door so i cant accidently catch them in a lie subsequently lose respect for the business itself . Otherwise they have...

From the moment we arrived the employees at Sapp Brothers Travel Center here in Commerce City, Colorado were awesome! We found some great swag in their store (lots to choose from), and their prices were very reasonable. After shopping, we stopped into the repair shop and met Christmas, a really knowledgeable and energetic lady who went above and beyond to get a hard to find Biocide additive for my fuel system. At 20 minutes before closing, Christmas drove to the Peterbilt dealership parts department, in her own car, and picked up the product for me! As if that was not enough... the following morning I had Eric (the Shop Manager), Leroy (tire sales guru) and Mario (tire technician) completely WOW me! Not only did Leroy locate my nearly impossible to find steer tire (a Michelin XZA 385x70xR22.5 for Heavy Haul) but got me an unheard of price on it! I am a U.S. Army Veteran, so he applied discounts to the whole nine yards making it the cheapest replacement of that tire for me to date! Mario kept me informed every step of the way while getting my new tire mounted and balanced and did a thorough inspection of my steering components to boot! Great job! I was in and out with my new tire installed in under 2 hrs, including the time it took to go get my tire from the distributor. Again... WOW! Lastly, I must thank Eric for his attention to my concerns, and his expert recommendations for dealing with my fuel system issues (Christmas too, had great insights regarding the issue). We came up with a treatment plan that I believe is right on point, to handle my fight against the algae in my fuel tanks. Thanks guys! And thank you Sapp Brothers, for having such amazing staff members at this location. Like the Terminator once said,...