Total Wireless — Local services in Commerce City

(Honestly I would love it to see someone comment back saying the they received the same response from Anywhere honestly but we will just say this location for now) Been dealing with PHONE SUPPORT 4 HOURS, 2 SIM CARDS APARITLY ARE BOTH BAD AND OR EXPIRED EVEN THOUGH I JUST RECEIVED 1 VIA 2 DAY SHIPPING FROM TOTAL AND 1 CAME WITH THE PURCHASE OF MY REPLACEMENT PHONE! So I go into store as my choices from over the phone agent was shipped another new sim or go into a store and purchase a new one which I would have done tell the store employee tells me I need to add another line paying for a new plan basically ripping off his customer because let's face it if that was policy for total the agent would have sold me the plain her self. Also FCC requires upfront pricing and policy now so this border lines a federal offense. Don't shop here unless you want to...

I bought a phone from total by Verizon thinking I could put my sim card from Verizon in it boy was I wrong. I went to this location to see if they could help me out. First the door was locked had to have someone open it. Secondly I started to tell them my problem and the lady rudely said we have nothing to do with Verizon we are total wireless while there's a sign saying total by Verizon. I wish I could give a zero for the review. Worst customer service ever they need to learn the consumer pays...

I had a wonderful experience buying my phone at Total Wireless, thanks to the amazing service from the gentleman who helped me. He was extremely polite, patient, and professional from start to finish. He took the time to really listen to what I needed and made sure I got a phone that was perfect for me and within my budget. I never felt rushed or pressured, and he made the whole process smooth and stress-free. It’s rare to find customer service this genuine and helpful these days....