Phoenix Games — Local services in Concord

Just recently went there, the people there are very knowledgeable and very courteous. Bought a 19 year old game that looks like it was made yesterday. Their selection of consoles is impressive, they even have some that are hard to find.

Granted they may be a little pricer in comparison to something you could buy on eBay or GameStop's website, but places like this are getting harder to find and offer preservation to important pieces to video game history. They're worth every penny, offer a guarantee that whatever you purchase is functional and they truly know their stuff. THAT you won't find in many other places.

Edit: After going through more prices and reviews online I’ve found that the prices are around the same for places like eBay and GameStop’s retro store is random at how the quality will be and some have received poor items.

On an added note I drove 30 miles to go to this store. Completely worth it.

Edit: The value is better then expected. I purchased a console for myself and for a friend and they provided everything with the console (power cable, av cable, etc) free of charge and everything was serviced, inspected and in fantastic shape. Sounds silly but normally I’d have to go through a lot of trouble to find everything because it wasn’t included and you never know the quality of the console until it’s in your hands.

It’s worth it buying from this store. You...

I am leaving a 2 star review due to my second experience going here. Ive been to this place once before and the service and game selection was phenomenal. However, about a week and a half ago I came here again with some friends because I wanted to check this place out again and the selection wasnt nearly as good as the first time but I found stuff I liked however, I felt I was being treated very oddly. I am not sure if their policy has changed because to be fair it has been awhile since I last went here, but I was told by one of the employees (in a serious tone) to have my games put on the counter while I was still looking for other games that interested me. I did not have to do this the first time I was here. That turned off my excitement for being here and I felt very uncomfortable so right after that, I told my friends Im going to go pay for my stuff and we are going to leave. As I was paying, before I even received my receipt, the same employee was checking my receipt for something. What was he checking it my receipt for? Again, I don't know if store policy has changed, but Ive never been to a single store in my life, even other video game stores, where the employee has had to check my receipt. After this I lost much of my excitement for this place and as a result I cannot recommend going here and will not...

I wish I could give less than one star, this place is so dishonest and uncustomer-friendly. I wanted a genuine Nintendo 64 controller and since they only had 3rd party controllers, I was put on the wait list. A few weeks later I finally got a call saying they had one. I drive there and buy the controller for about $21 all told. When I get home and removed the plastic to test it out, I find that the Z-button is broken, the D-pad is unresponsive and the joystick had been replaced with a very stiff and uncomfortable 3rd party joystick. So the next day, I go back and try to return it, but they point out the bottom of the receipt states they do not do returns and can only offer store credit. They did not tell me this before I bought the product and clearly do their best to hide this when they sell products. What am I gonna do with store credit to a place that lies and sells broken products? It wouldn't be a big deal if I wasn't strapped for cash but of course I am. What kind of store doesn't offer refunds on broken products? I've never had a worse shopping experience in my life. Do NOT go here if you are looking for quality retro video...