Incas Grill Peruvian Restaurant & Bar — Restaurant in Concord

I don’t even know where to start. Being understaffed is an excuse. There were 3 servers and about 15 tables in total. Not an excuse for the terrible experience we got. First of all, they took 20 minutes to serve my beer. I had to ask twice if my beer was coming out. The lamb in my entree “Seco” was OLD lamb. The lamb was dry and tasted OLD. I know how old meat tastes like. We all do. This is a no brainer. I brought it to the waitresses attention and she said it wasn’t cooked for long enough. Maybe that might have been the case but the lamb was still old. They brought everyone’s entree at the same time except the children’s food. We had a toddler and a 6 year old boy becoming hangry waiting for their food. We had to ask where their food was. As a customer, you should never have to ask where your food is. That’s the waiters job to make sure all food was made and ran to their table. Our kids waited about 20 minutes for their food. At one point I asked if they can stop their order so we can buy them McDonald’s but they insisted it was “coming out”. One of the children’s food came out but the other didn’t. It was another 10 minute wait.

I understand that the restaurant was busy due to the Peruvian soccer game but as a FORMER server, there is NO excuse for 3 servers to be so behind in their 15 shared tables.

Take your business elsewhere. The food is not authentic, and the service is terrible.

Written by your...

I love Inkas grill. I normally do. Food is delicious and the staff is awesome. Unfortunately I ordered rotisserie chicken and couple times part of the chicken were missing. Since I love inkas grill I normally don't complain. But tonight was not acceptable. Not only the skin was missing but part of the meat was missing. They fried it so the color could look even. But definitely you can tell that not only the entire skin was missing but part of the meat was missing and it was hard. Again I love Inkas grill the females chefs are amazing but I honestly don't know what happened tonight. I’m putting this comment just to bring awareness. So they stop selling picked and touched chicken. Hope this incident doesn’t happen again. I hope Inkas Grill are considerate enough to value customers. I’ve been going to Inkas grill for years because of the delicious food. But selling a chicken that has been touched and eaten is not right. Unfortunately I would miss their chicken. But I don’t want this to...

It was my first time to go to this restaurant tonight and last. It is Peru Independence Day and I’m guessing owners would know people will want to come out and have dinner to celebrate and should have had more staff working. It took a little over 40 mins for someone to get our orders…1hr to get water for my family and I until my daughter got up to get it herself. It took another 25 mins to get our drinks which were 2 cans (inka), a beer, and juice. Pisco took another 20 mins to get. Food… now you can imagine! My 3yr old and 10 yr old were starving! (We all were! But kids? At least get their food first!) … I will say food tasted good, is a nice little location with plenty parking (it’s in a plaza). Service was not good.. again, if you are NOT hungry, NOT thirsty and no kids, willing to wait 2 hrs to get your food then it’s a nice lil spot to chill and watch TV. I will just go to my usual place.. Limón in Walnut Creek or also try Mono...