The Rugged Mill — Local services in Conway

My boyfriend and I just came back from NH. John was on a mission to find a specific type of vest that he could wear this winter while he did his archery outside. We went to certain stores at the outlets, but nothing. We thought for sure we would find it at one of those. The day before we were leaving to go home, we saw The Rugged Mill. He hit the jackpot. It was like Christmas morning for him. I have to say, as soon as we came in, we felt very welcome. A woman by the name of, Jordan, was there to help him, and help me throughout the entire process. It was a PROCESS. I told her it was like taking a girl out to buy a prom dress. He had to try on every style of vests. We were there for close to an hour. He picked the Mercedes of all vests in quality and price. I told him that I would give him a certain amount and he could consider it part of his Christmas gift this year. He also found another item he had in mind, and bought that too. That took less than five minutes, thank the Lord! Jordan made it less painful for me by being so kind and funny. He walked out of that store with a huge smile on his face and laughing. He found even better than he was looking for. Rugged Mill, I'm sure we will be back. I know NOW to bring food, water, a blanket and pillow. Hopefully Jordan, you will still be there to check in on me once and a while. Thank you for all of your help. ...

It is a store with many nice things to buy, they do not make any contradiction, but if you want to change what you bought or return there is a problem, I bought some water shoes that cost me $ 19.99 for me and one for my husband, but My husband did not have them because they did not give me the size that I asked him (my mistake, did not check them before) and it was two weeks that I bought them and because I only had the copy of the receipt and the happy shoes did not have any label, because They gave them to me without a label, they did not change them, they did not give me back the money. If it is a store at that level they should have the sales files up to date and give more satisfaction to their clients, they did not make an effort to...

THE BEST GEM EVER! If you are a fan of Pendleton, or anything quality (Patagonia, etc) this store is just heaven. Everything is beautifully organized, current collections as well as patterns from the past, and the back room is a gold mine! On top of that it is run by the nicest people, making the shopping experience far superior from anything with similar items in Boston! I will be saving my cold & souvenir clothing needs for trips to North Conway and The Rugged Mill. *Sidenote, I had a newborn, and one of the owners helped me use their personal bathroom to prep a bottle.... does it get nicer!?...