Deacon Street — Restaurant in Conway

Went Sunday night before Labor Day and walked in to a nearly empty dining room. It took a few minutes for the hostess to appear. Then she had to clean a table for us in the nearly empty restaurant. We sat down and started looking at the menu. About 5 minutes later my daughter who is 6 screams at the top of her lungs that her leg touched a spider web. We take out the phones to show her there wasn’t anything there but sure enough, big cobwebs under the table. Through all the commotion nobody who works there was around to see what was going on. The other table was asking though because we then had to check the other tables. I stepped the four feet over to the hostess stand to ask if we could switch tables but she still wasn’t around. Eventually the bartender or someone told her we were looking for her. We moved tables and waited, again, for the server. Finally he appeared and took our drink and appetizer order which was potato skins with the salsa on the side. I have kids, they’re picky. We wait for the food and my son gets bored so we start playing crazy 8’s it’s taking so long. Eventually the skins come out with salsa in them. My kids are starving at this point. I look for the server and he is gone. The hostess is gone. Nobody is around. Again. We wait and wait and he finally appears. Then tells us tells us that the chef knew he messed up the moment he added the salsa. Why would you send food you messed up as a chef? As a server why would you bring an incorrect order? New app finally comes out and was fine. Dinner was ok, side of corn and bacon was bacon bits and canned corn with my $35 filet. Overpriced isn’t the word. I did notice that other tables that came in after us got bread baskets which we never did. That would have come in handy with starving kids waiting for messed up orders. They also never took off a thing for all the insanity of our visit. We won’t be back...

Really upsetting. Finally got a day off with my wife and had a return visit to prob my favorite place in Conway. Ordered some apps and 2 Filets, one Medium rare (my wifes favorite) and mine medium. They came out together and the waitress asked before they leave to please cut in to the steaks. Thats good on her part, but it was because she knew it wasnt right. I cut it in half and it was purple. I am someone who always got medium well until my wife told me she would not ever eat a steak with me again unless I at least got medium. I never send food back because I am not that type of person however I just could not eat this and very kindly explained it to the waitress. So as my wife enjoyed her rare steak still mooing, I waited for mine to come back. As the waitress put it down, the way it jiggled we both knew it was still wrong. Not sure how its possible but it came out more rare then the first time. At that point my wife was full and we were ready to leave. I knew I wasnt paying for the steak that I never accepted because they couldnt cook a medium steak or even close to it, but I figured they would comp one of that apps or one of my drinks, anything as a "Im sorry we ruined your not and your a good customer, let us make it right" Nothing, an apology and a "Hope you come back" I was heart broken. I generally dont write reviews but this was such a bad time and nobody caring enough to try to make it right, pretty sure this will be my last time there. We all work very hard for our money and when your dropping over a $100.00 on dinner for 2 people, your should at least get to eat. So...

Decided to bring in the new year here because it has historically been one of our favorite North Conway eateries. Unfortunately, it was a major disappointment tonight. The food was cold and service was non existent. I get in the food service industry there is some difficulties with staffing shortages and this may have been the case but they kept seating table after table. It was sad because literally all of the tables around us were talking to each other saying how ridiculous this is. People couldn’t get drinks, couldn’t get water and couldn’t get their checks to just leave. Good news was our bill was 20% less than what it should have been. Bad news is it’s because they forgot to put in food for our kids….. at this point it had already been 90 minutes that we just said we would go somewhere else. Our waitress was clearly overwhelmed which we felt bad for but was non existent the whole night.

I’m no restaurant guru but common sense said go on a wait and let things settle but they never did. Unfortunately it lead to a lot of upset patrons. Tonight we unfortunately pissed away $150. Be cautious coming here because it isn’t cheap and there was a lack of caring for a lackluster...