The Metropolitan Coffeehouse — Restaurant in Conway

Food is alright! No complains there. But these guys are in service industry and they know no aspect of customer service! We went to MET with grand parents and kids under 2 (it was cold for them to sit outside). And we occupied a room on the second floor. We CHECKED, it did not have any signs of-do not enter/board room or some sign showing public seating is not allowed. We occupied the room and started eating after sometime a young lady comes in and tell us, you cannot eat in here, it is not allowed. We requested can we finish the food since we are mid way and we will clean up the room. But she started yelling “ I CANNOT ALLOW YOU TO SIT HERE AND EAT”. I asked her to tone down and she is being rude to customers. I went downstairs to see if I can speak someone from management. And a nice lady named Michelle allowed us to sit where we were and finish our food. But this didn’t end there, the girl came again and threatened to leave the room in 10 mins and this time she claimed Michelle is nobody and she (young lady) is the MANAGER!!! This was the most horrible experience you can every have where you have to literally fight to eat your food which you paid for! This would have been fine if the so called RESERVED ROOM, (which clearly did not have any signs saying so) had some booking and we were creating disturbances in their business! Not at all friendly staff. Older staff is very courteous. The young staff is just a bunch of rude kids with no professionalism and definitely no sense of customer service! The staff need to learn and management should teach some good manners to their staff. If the person who claimed she was the manager, then she may want to take a course herself on being courteous and how to serve customers! Again food was not a problem! I am usually a person who does not write reviews because why would you want to write something bad when it is just one of your visit. We were there for holiday and wanted to have some good time with family and friends. Food can be hit and miss but this experience was BAD and the staff was...

I think they saw me coming, realised I wasn’t local and shafted me big time. In their defence it was busy in there (half a dozen people in the queue!!) but the girls serving didn’t seem to have much of a clue. I had to keep reminding them I was still waiting for a coffee (even after the 2 people who ordered after me were given theirs) and I only got one of the two cakes I ordered, which I realised once back at the car. I couldn’t be bothered to traipse all the way back to point this out for the sake of a cake.

Just now - 2 days later and 4 hours away - I’ve checked my card statement and seen I was charged $92 for just 3 sandwiches, 1 coffee and a cinnamon bun. I’m a good tipper but NEVER by that much - I believe I was charged DOUBLE the amount I should have been.

My fault for not checking what I was paying for at the time but as a word of advice don’t make the same mistake I did. Make sure you ask for the receipt so you can double-check (the staff kept my receipt so they knew what I had ordered - and they still got it wrong!) so the same thing doesn’t...

I am responding to Maize St John who provided a negative review based upon found money. I am a lawyer, and $100 bill is NOT abandoned money; it is lost. Therefore, neither you nor your child has any right to these funds until it is determined that it is abandoned property. The Met followed proper protocol by holding the money in escrow.

If you lost that much money, would you be concerned, Maize? You'd be hunting and searching for those funds. Now, you want to blame The Met for gross misunderstanding of the law and you are in a foreign country. Consequently, you must follow the applicable property law. And, you didn't comment on the service, the business, or the food and beverages. Instead, you have made negative remarks concerning the policies concerning lost money. You need to educate yourself before you start erroneously throwing stones!

So, Maize, if i travel to Canada, what laws are applicable? That is a rhetorical question because the laws of Canada would apply and I would need to education myself on such...