I made the mistake of coming here for a quick visit with my over-tired toddler.
The staff were incredibly kind and didn't judge me as I tried to quickly find a gift while my kiddo was on the verge of a meltdown. Even though the check-out is self-service, one of the women working bagged my items and engaged with my little one while I was navigating the card reader. If you're that woman: thank you. You're incredible, and we appreciate you.
I won't be bringing my cranky kiddo back (sorry, y'all!!), but I'm looking forward to...
Read moreI really wanted the worker that was in store 1/27/24, to know she could benefit from being grateful that customers are patronizing the store. Lisa was very rude to me, and she has no customer service skills. She was on the phone and I think that's why she had an attitude with me. I lost a balloon at the register and she said it was against policy to give me another. That was not the problem, she wanted to be in charge, but don't know she's not. And...
Read moreMy online pickup was cancelled for no apparent reason, and I wasn’t notified. I showed up at the store to pick up my order and the store manager could not tell me why my card was charged and I received a confirmation email but my order was not there for me to pick up. I reached out to customer service on May 8th, I received an email stating that my information had been forwarded to the district manager and it has been over a month and I still haven’t heard...
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