Platinum Wellness Spa — Local services in Conyers

Expected a day of relaxation only for it not to be! Get there 3 mins before my arrival time, only not to be greeted or acknowledged by the receptionist who sat there on the phone the entire time I stood in front of her. Finally, another patron told me where I could find the actual spa area, which is outside and to the rear of the building in another entrance. Go back to the spa area only to wait to be taken back to the dressing room where the floor was littered with hair and no robes were readily available. Was sat in the oxygen bar as a placeholder until my massage tech was available. I sat there and filled out their intake form with all my requested pressure points, etc. Finally an hour later, walk out the back door ( in a robe, to a shed across the garden with a barn door to be greeting by a legally "blind masseuse " and the only male masseuse they have on staff, Nick. I noticed he was blind because he asked me if I had on my robe, and he was looking directly at me with opague eyes. I can't make this up, and it was not disclosed that he had a visual impairment at any time prior to or during my appointment. During my stretch session and massage, he was roaming for my limbs with his hands the entire time. He obviously wasnt briefed on the pressure points I wanted addressed or the amount of pressure to apply (according to the intake form I filled out) and I didnt feel like teaching through the session especially after I had paid for all of my professional services in full "prior to" my appointment. He used too much oil and proceeded to use that massage oil in my natural hair as if he was washing my hair with it. The facial was a superficial wash, with a light scrub ointment... nothing special. The spf that was put on my face left my skin very oily and greasy! I was running to the shower afterward!

In response to Platinums response to my review:

The "concierge" as you referred to the receptionist who sat up front did not "radio" for anyone on my behalf...she didn't even acknowledge me to even find out who I was to even know my name, and there were 2 others in front of me. It wasn't until another patron in your establishment noticed me and asked if I was with a group and stated which direction they went when I then proceeded to follow and find. Secondly...yes, YOUR SHED..with the barn door is not to the lavish standard that you rave of being that the massage tables are right in front of the door and with the constant traffic in and out of the door while massages are given to people lying half naked on the table. Nick, regardless of his story, did a sub-par job as a masseuse and his disability should have been disclosed because I didn't appreciate his roaming for my limbs nor the fact that he lathered globs of oil on me and didn't wipe the excess off afterwards going so far as to massage it into my hair...which I didn't request. You may "highly recommended" him, but as someone who has experienced his child's play....I don't. You are doing your clients a dis-service by not disclosing his disability and setting yourself up for a lawsuit should the wrong thing happen. And since you are so proud of Nick, why not train him better and advise him on the preferences that your clients note on your intake form because it was not written in brail and he certainly didn't know my preferences nor did he ask. Oh, and your lavish bathroom (as you say) in the shed had ants on the vanity counter and no receptacle for the used hand towels. You definitely need an exterminator. The chairs you use for facials in that dimly lit rear area are literally pool lounge chairs. So, as someone who has visited upscale spas, you missed the mark on what you advertise regarding customer service and quality of service. The fact that you would literally sit on this thread and attempt to cleverly clap back and make excuses to a customer versus apologizing for the raggedy experience speaks volumes. However, the "back- clap" was well worth it! BUYER BEWARE! With all of the reviews about the horrible customer service at Platinum, we can't...

I had one of the best experiences I have ever had at a spa at this establishment! I can’t wait to book another day full of pampering and relaxation.

Let’s take it back to first impressions- it started off rough, but won me over once I actually arrived. I won a spa package at work and asked for a gift card to this establishment. The gift card was purchased by someone within my company and placed in my name. The amount of the gift card was for $500. I called and scheduled the Bronze package for my mom and i. . It includes the wellness package (Complimentary robe/shoes during your stay, Steam Sauna, Indoor, Zen Area, Oxygen Bar, Outdoor Zen Area, Jacuzzi Room, Loveseat Deck, Koi Pond Access and Complimentary Wine or Champagne), a 60 minute Swedish massage, 45 minute manicure, 60 minute pedicure and a meal). I was told that they would need to charge me $240 for a down payment. I asked her if she could charge that amount to the $500 gift card that was on file. We went back and forth for about 10 minutes. She eventually advised she would speak with the owner about handling the down payment with the gift card and call me back. I did receive a call and confirmed the gift card was fine. I was told that I needed to call prior to our appointment to let them know which meal we wanted. When I attempted to call in for the meal I was placed on hold for 15 minutes. I finally spoke with Alex who ended up disconnecting the call prior to me advising the reason for my call. When I called back she did apologize and stated that they were understaffed. These phone interactions happened about a month prior to my actual appointment.

Fast forward to the actual day I received services. My mom and I headed over to the spa arriving a few minutes prior to our scheduled 10:30am appointment. When we walked in we approached the front desk and advised we had an appointment. The young lady checked us in and then walked us to the spa area locker room. The locker room is small considering that it must be shared with all guests. Luckily everyone was friendly and the small space worked for us. My mom and I did have issue with the lockers we were assigned. They were not actually locking. The staff assisted us. She ended up fixing them! I guess she knows the tricks to get them to work.

We started our day with the wellness package, specifically the oxygen bar. We were given robes and slippers. We had a few options for flavors for the oxygen and were also offered tea. This was a great start to our day. Following the oxygen we spent some time in the jacuzzi. We failed to bring swimsuits, but they had us covered! They have paper bikinis for you to use if you forget your swimwear! This was a huge win for us because we would not have been able to enjoy several areas of the wellness package without them.

Our first service was our massage. The massage room is in another location. We were escorted by a staff to the private area. My mom and I agreed it was the BEST massage we have ever had! A huge shout out to my therapist, La Veronica! She did an amazing job!!

We had a little down time prior to our meal being ready. We spent some additional time in the outside area. The koi pond is beautiful. The outside area is relaxing and should not be missed.

The mela- oh my gosh! I am going to just say perfection! I had the salmon and my mom had the lamb chops! Both meals were tasty, but I have to admit my mom’s lamb chops took first place! Everything was cooked to perfection! The ambiance of the dinning area also added to the experience.

Our last stop was for our manicure and pedicure. This service is offered in the front area so we had to get dressed and walk back to the front. Mya was my nail tech. She was sweet and did a good job.

We did not leave this place until like 6 or 7 pm. It was literally a day of pampering and relaxation. If you are looking to pamper yourself or want to gift someone else the gift of relaxation this is your spot! It is worth every penny and I plan to prioritize going...

My first experience at Platinum was great. My sister and I both left 5 star reviews. We were excited to find a nail bar we could frequent monthly. I have now deleted my original post and placed this instead. About a week after getting my nails done, I noticed my nail polish was starting to chip. I was told that gel polish (the polish was on my own nails) would last a long time so I was disappointed it had chipped so quickly (especially after the nail tech had recommended it). After about 2 weeks I decided to go ahead and take off the polish because it looked ragged. I was having a hard time removing the polish so I called Platinum and spoke with the nail bar manager. She said there were no nail techs at the salon and she didn't know anything about nails but offered suggestions from Google. I tried the methods she suggested but nothing worked. I went to Sally's, got advice, and bought a few items. This helped some but not alot. I called Platinum again and spoke with a concierge because no one was at the nail bar. She suggested I peel off the gel because acetone won't work. I tried peeling but there were still parts that would not come off. For the past 2 weeks I have picked, peeled, soaked my nails, tried acetone, oil, polish remover, and hot soapy water with salt and nothing has worked completely. Yesterday I gave up and called again. I spoke with a concierge around noon. I had to leave a message with her because no one was in the nail bar. I left my number and asked my original nail tech to call me back when she arrived at 3pm. I called back at 3:50pm and spoke with the nail bar manager Keyshawna (she did not identify herself as the manager at that time). I explained I had called earlier and she said the tech was there and if I could come then. I said sure, but then Keyshawna said another client was coming and the tech couldn't assist. I offered to come the next day. I then asked about the cost because I didn't want any surprises. I explained I didn't feel it would be right for me to pay extra because the tech had put a glue-like substance on my nails and I shouldn't have to pay for a mistake on their part. She said it would be $10 and when I asked if there was another manager, she said no. I asked who the nail manager was and she said Keyshawna, and when I asked her name, she said Keyshawna. This was her first acknowledgement that she was the manager of the nail bar. She said she would have to speak with the owner but in her experience "nothing is ever free." The longer the conversation went, the more I could tell Keyshawna did not care. She had a nice nasty attitude the entire time. I was very disappointed because I had previously left a good tip, referred the spa to several people, and left a 5 star review. About 45 minutes after our conversation, I went by the nail bar to see if anyone could help. I wasn't going to pay anymore but wanted to see if someone could tell me what to do. No one was there and it was dark. Eventually an employee came out and said there were no more techs available for the day. I then asked for the owner's contact information. He left and eventually Keyshawna (I saw her name tag) came out and I asked for the owner's information. She passed me a message book. I wrote a message and left. I'm still left with glue on my nails and will have to figure out how to get it off my nails. A very disappointing end to what was initially a positive experience. I was looking forward to visiting the Spa again and trying new services, but I will not spend any more money at this business or recommend...