Vineyard Industries Inc — Local services in Conyers

Complaint Regarding Poor Customer Service – [ I-75 at RT 20 & 81 7/1/2025 & 10:16PM]

Dear McDonald’s Customer Service,

I am writing to express my disappointment regarding the poor service I experienced at your at store approximately 10:16 PM.

I placed an order through the drive-thru and used my McDonald’s Rewards points to redeem a free Filet-O-Fish sandwich. When I arrived at the pickup window, the employee seemed unsure how to process my order and called for the manager’s assistance.

The manager, who identified herself as “Keke,” stated that their screen went blank and that there was nothing she could do. I asked what I should do in this situation, and she told me I could either pay for the sandwich or leave — in a rude tone. When I politely asked for her name, she replied, “Keke,” followed by, “Do what you gotta do, sir.”

I found this behavior unprofessional, dismissive, and completely unacceptable for a customer-facing role. Not only was my order mishandled, but I was also treated with disrespect instead of being offered a reasonable solution.

I hope you will address this issue with the staff at this location and take steps to ensure that other customers do not encounter the same experience. I would also appreciate a follow-up regarding how this matter will be resolved.

Thank you for your attention to...

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