LongHorn Steakhouse — Restaurant in Conyers

Happy Birthday to me NOT! First of all we arrived at 5:15 p.m. on a Tuesday and the dining room was practically empty YET they sat my 83 year old mother & myself all the way to the back of the dining area. We weren't the only one's. There were also 2 other elderly ladies seated across from us, AGAIN in the back of the dining room. Given the fact that if for no other reason, my mother at 83 years old, clearly elderly should have been seated close to the front, ESPECIALLY in an empty dining room. After we were seated, I had taken a selfie to commemorate my birthday dinner. It would be the next day before we realized that we had proof that all the booths and tables were vacant. We were there for over a half hour before bringing out one salad and one bowl of soup. It was another 30+ minutes before our SIMPLE meals would arrive, which consisted of one chopped steak dinner and one Wild West Shrimp as the other entree' choice. Our waitress only checked on us once during the entire 2.5 hours it took for our meal of what SHOULD have been quick and easy considering many other menu items that would require more time to prepare offered by the restaurant menu. The worst of it was the waitress had knowledge that it was my birthday and asked me directly, never addressing my dinner partner, " How would I like my dessert?" This only led me, or would have led anyone for that matter to believe that I was being offered a complimentary birthday dessert yet it was on the final bill. Upon choosing my cheesecake dessert, which I requested, plain or with strawberries was brought out covered in caramel and pecans for which I am allergic. I stated this to the waitress and she she said," oh, well we didnt have any strawberries." instead of offering an alternative to begin with. The waitress stated, " they didn't have any strawberries YET the dessert they were spotlighting by the signs on the table was ONLY strawberry shortcake dessert. She didn't bother to discuss this lack of availability with me but instead chose to make the final decision about how my dessert would be prepared. The dessert which she knew she fully intended on charging me for all along. Obviously, these were her intentions all along. Otherwise, why did she not offer a decision to my dinner partner as to what or if she had a dessert choice. I chose not to complain or detain us any longer, given the fact that my mother was very tired at this point. We had gone to a Matinee' prior to dinner therefore making this a long afternoon for my mom. The waitress introduced herself as , "T". Just in case someone should choose to dine at this location, you may want to avoid this particular server who clearly needs training or simply lacks...

Wellll, apparently I went on the wrong day according to those other reviews, someone should have told me to turn around because your making a big mistake. So it was a Saturday, 9:27 is when we got sat they close at 11, I thought that was enough time, apparently not. Our waiter didn’t take are drink order until 9:45, at that point we order everything cause we might not see her again. That was a sign right there to leave but what we do, stay like this was the only place open and it wasn’t. So we ordered two margaritas long pour, we got a regular margarita glass, I asked about the extra cup that’s come with it on the side and was told that’s the same about of drink for the long pour cause there out of the extra cups and just put it in this glass, it wasn’t but we’re like whatever and keep it moving. Our bread comes out with no utensils, we asked for some it’s 10:00 at this point and we waited for about 10 minutes no utensils, so we go up the the host stand and get it ourself cause what’s going on. Bread was pretty much cold at this point so we don’t even eat it. We ordered one ribeye and one new York strip with Brussels sprouts and loaded backed potatoes. When the food starts coming out, we receive two newyork strips, I’m like I order the outlaw ribeye, they take it back, mind you it’s 10:30. Like what do y’all have going on. The person that orders the strip wanted A1 sauce, asked for it didn’t get it until 10:50, my food still isn’t out. Onto the Brussels sprouts, we all know that there Brussels sprouts when done right are amazingggg, roasted honey glazed charred and everything, we received no glazed and had regular butter on top. Absolutely not!!! This is when we decide to take to the manager, cause ain’t no way y’all messing on everything at this table. We talk to the manager and you can tell he didn’t want to do anything but remake the food like that was the only problem, mind you my steak was under cooked, I asked for medium received medium rare. I used to work at a steakhouse as a cook, so I know what a steak supposed to look like and that wasn’t it. He said all he can do is give a discount that was not even good, no one was asking for two free meals but when you mess up this bad, there has to be something else you can do. This place has a lot of young people working here, I hate to say it but they could careless about make customers happy and willing to come back. I WILL NOT BE COMING BACK to this location, they can go ahead and remove this one and just head three more exits east and go to the one in Covington. We left at 11:20, 2 whole hour for a...

Absolutely Disappointing Birthday Experience

We chose Longhorn Steakhouse to celebrate my husband’s birthday, expecting a memorable evening for our large party of 8 adults, 3 babies, and 1 toddler. Unfortunately, what should have been a special celebration turned into one of the worst dining experiences we’ve ever had.

We arrived at 6:00 PM and was seated at 6:40 PM (they don’t take reservations). While we understood the delay given our party size, the service issues that followed were completely unacceptable.

Our server took our drink and appetizer orders along with the babies’ meals, then returned for the adults’ food orders. The drinks and appetizers arrived in a timely manner, but that’s where the positive experience ended.

The food quality was shockingly poor:

Multiple food orders came out incorrect Adult chicken was undercooked and unsafe to eat Baby meals also had undercooked chicken - a serious safety concern with infants Ordered a filet medium rare but received a well-done sirloin instead Salmon arrived cold Asparagus was yellow and clearly overcooked my chicken salad didn’t arrive until everyone else had finished eating, and when it finally came, there was no chicken in it My son’s chicken tenders and fries didn’t arrive until the end Only the ribs and mashed potatoes were acceptable

The service was equally disappointing. When we needed to address these serious food safety issues, the manager was nowhere to be found - we discovered her simply sitting at the bar and had to specifically request her assistance. Even more frustrating, when she finally came to our table, she spoke to everyone else in my party but completely ignored me - the host who organized this birthday dinner. Despite other people at our table specifically directing her to speak with me, she continued to dismiss me entirely. Her unprofessional behavior and inadequate response were unacceptable given the severity of the problems, especially the undercooked chicken served to babies.

While our server did comp my meal, this gesture felt minimal considering the extent of the problems we experienced. What was supposed to be a special birthday celebration for my husband became a stressful and disappointing evening that we’ll never forget - for all the wrong reasons.

I cannot recommend this location and strongly advise others to consider alternative dining options, especially for special occasions or when dining with young children. The food safety issues alone make this...