D.T. McCall & Sons — Local services in Cookeville

I have bought appliances from them several times and have always been satisfied with my purchases, until this last time. I purchased a washer and dryer in January of 2018. The dryer started overheating and scorching my clothes within 6 months. It was under warranty so the service person came and said he didn't see anything wrong with it other than it was a few degrees warmer than it should be and he wasn't going to do anything. I explained if I dried my clothes in it they would come out so hot you could not touch them and be literally smoking and he reluctantly ordered a thermostat. It took a month or more for the part to come and be installed. Still I understood that they can't help it if a part supplier can't get it to them any sooner. Today the matching washing machine died. I have had it a year and 4 months. The warranty is expired by 4 months. My fault on the warranty should have gotten the extended I suppose, but I am 50 years old and this is the 3rd washing machine I have EVER bought. I assumed it would last longer than a year and four months. Oh well as I said my fault on the extended warranty. I called their service department and after she told me it was no longer under warranty I said I would still need a service call. She said and I quote, "You only paid $349.00 for the washer, and a service call to Silver Point will cost you $149.00 just for them to drive out then of course any parts and labor with be added to that." What I took that to mean is you bought a cheap washer and you may as well throw it away and buy another on from us...as it surely would cost more for a service call all the way to the Silver Point. Silver Point is about midway between their Carthage store and their Cookeville store, I estimate 13-15 miles to either. I am exactly 2 miles from the interstate exit. I am shocked it would cost $149.00 to drive 15-17 miles to determine the problem. I am just really frustrated that I bought a brand new washer and dryer and 1 year and 4 months later am having to buy another set because the one I purchased from them died in less than a year and a half. Maybe it is just me but you I expect major appliances to last longer than 16 months. (The last one ran for...

My refrigerator went completely out suddenly. I went to DT McCall the following day to check out what they had. I found one I was interested in and Cindy was very helpful with any questions I had, plus other information. Before making a final decision I wanted to be sure of one measurement, the width. Cindy said she would not be there tomorrow, but she would ask Hayley to help me out when I came back in, and Hayley was just as pleasant and knowledgeable. I called her the next morning to let her know the measurement would be fine so I was definitely going to make the purchase, and I gave her an approximate time of when I would be there. She had all the paperwork ready when I arrived. The only "hitch" in this, which of course no one could control, they had been so busy they were running about 2 weeks out on deliveries. Hayley told me they do have cancellations on deliveries occasionally and she would make a note to the delivery drivers to please move me into that slot since my old refrigerator was completely out. She had told me this when I had called that morning and then she let me know again when I came in that she was going to ask them to put me in for earlier delivery if there were any cancellations. I understood this, because other customers had already made purchases and were expecting their deliveries also. Well imagine how thrilled I was when I received a call the next morning from the delivery driver letting me know they would be delivering my refrigerator in about an hour or so!! I have decided I am going to purchase a smaller refrigerator or freezer soon because after this experience I want a backup, and I already know where I will be making that purchase! If you go definitely ask for Cindy or Hayley! They helped turn what started out as a bad week into a very good week along with their great delivery guys!...

If I could I would give them no star at all. We bought from this store for years. My husband and I purchased a range from them and they delivered it with the door broken but they wouldn't just bring another one ....they left it and sent a man out to fix the door and I couldn't use it until it was repaired . So the oven was of no use for about a week. Then the eyes on the stove wasn't working properly as soon as I started using it. I called and they sent someone out and he told me it was all in my head they was working fine and if it wasn't it was because it was induction and my pans wasn't the right pans.....it wasn't induction. We called again and again and was put off until the warranty ran out with them. I had purchased an extended warranty thru Frigidaire so we contacted them . They sent someone out and they found a short in the eyes that I had asked D.T.McCall to fix so it wasn't in my head. I believe the range was a floor model or was returned or just a bad range because my husband and I had to throw the stove out and go purchase another one without even getting to use our full extended warranty. We will never do business with D.T.McCall or Frigidaire again . Both companies should be ashamed for cheating people that trusted them. It taught us to not pay up front be a use if we hadn't paid in advance when they brought it out damaged they would have had to...