Kroger — Local services in Cookeville

Where do I begin? This store is out of stock on so many items, the employees are hateful 90% of the time. They won't offer rain checks for items that are offered during the 3 OR 4 day sale whichever it might be that week. Even if you are at the store when they open 1st day of the sale and they never received the item on the truck...you just get told its "not their fault". Well, I've managed retail and yes it is indeed the store's fault...someone should learn to properly order products in the needed quantity. I've held my tongue and have always dealt with the rudeness and poor customer service but enough is enough. I was in the store this past weekend to return yogurt I purchased. The yogurt was dated 2 weeks out but still was sour, I purchased 10 and when I opened the 1st to discover it was bad, I opened a 2nd to see if it was also bad, it was. I purchased a total of 10 and wanted a refund because chances are since they ALL had the same expiration date, they would all be sour. Not to mention, I pulled about 15 of the same brand and flavor off the shelf the day I bought these in which were expired, some earlier this year and some from 2019! Gross! Clearly this store doesn't rotate their stock either. Anyways back to the issue that's driven me to write a review, the way I was treated in this store over the weekend honestly blows my mind. Never have I been treated this way in ANY of the 20+ Krogers I've shopped at. Upon walking up to customer service, before I could even finish speaking to Dana, she cut me off and stated "We aren't taking returns due to the virus, it's right there on my sign." I said ok, I don't have to have my money money back, I would just like to exchange these for some fresh ones that aren't sour. She immediately became hateful so I just asked to speak to a manager because I chose not to waste anymore time with her. I'm not sure if Amanda was an assistant manager, store manager, or a shift supervisor but she approved a refund, even after I explained I'd be ok with swapping the product since the return had to be damaged out anyways. I was asked if I had my receipt, I said no, I do have my plus card though. Then Dana got hostile again and included herself back into the conversation and asked what day I purchased them. I explained I shop here nearly every day and can't begin to guess. I then opened my app to find what day it was to make it a little easier, she then began helping another customer and while speaking to them, flung her hand about 4 inches from my face telling the other customer " I can't hear you because she's talking". Excuse me? At that point I was beginning to lose my patience because I had been disrespected beyond words. She then walked off speaking to someone in line before walking into the office after I told her I found the date, she still rudely walked off and went back into the office. She was there with Amanda for a good 10 minutes before she came back out. Then she was angry with me because it took her "too long" to find the transaction, even though I told her 10 minutes prior I had found it. When she was in the middle of the return she was constantly mumbling under her breath/rolling her eyes. After slamming a receipt she said "Sign that." I said " I don't see where I need to sign." She replied "Just sign it anywhere, just sign it." in an extremely hateful tone. So I signed it and told Dana I hope her day gets better. Amanda was standing by allowing her employee to disrespect me without stepping in. At this point my extremely patient mother who was with me, told Dana she would be calling corporate because she's never seen Kroger treat a customer this way. Dana replied, "They're the one's who instructed me not to give refunds." My mom then stated shes not calling regarding the refund, shes calling in regards to the way we were treated. Amanda then rushed us out of the store waving her arms like she was herding cattle. I'm shocked at the way we were treated, given the fact I am in their store literally almost every day. I hope discipline action is taken, I won't...

I've tried to like Kroger, I really have. They do have good sales, even if you have to have a card, scan a code, count the number of items ( buy 3,4,5) to get the sale price. But I'm done! Last week when I went to Kroger in Cookeville, TN., the carts were stuck together. I tried to pull out one and it was attached to the one behind. I pulled, I tugged, I lifted the back of the card, untangled child restraints, etc. After trying on 3 different carts, I went to the other side and got a small cart and overloaded it with my purchases. Tried to scan a code for cookies "on Sale" and came up with "try again later". Same thing with cream cheese, and cheese. I went to front desk and sweet girl helped be get the code to come up. Today- same thing went in with my list. Went to carts. One sitting in front, wheels locked up. would not roll. Pulled it out of the way. The first carts in 3 rows were all attached to the one behind. I was so frustrated. When to front desk and told girl at counter I really wanted to shop at Kroger, but I couldn't get a cart loose. She told me the company had sent different sizes of carts and they stuck. Did she offer to call someone to help me? NO. Did she appoligize? Or offer a solution? NO. I can't shop without a cart. I hate all the digital "deals", The isles are narrow. I hate self checkout. So, Goodbye Kroger! I'll shop Food Lion or PUblix where they appreciate my business. Carts run smoothly, bag persons are helpful to get groceries from bottom of my cart. And they Smile and are happy...

It's an ok store, but the front end is a joke. They force you to choose between standing in line for an hour or going through self checkout, which they just doubled the amount of. It would be one thing if this was a decision to save money, but they appear to have not reduced the front end employees despite doubling the self checkout and cutting the manned registers in half. The employees now stand around talking and joking with each other, while ignoring the customers. You all need to either open up the registers and put these employees to work, or cut the fat and fire them. I know asking people to do their job is taboo out here, but I don't want to see the employees sitting around having a grand time while I do their job for them. If you have so much profit you can automate the store to give the employees a place to hang out and relax, how about giving a small discount or something to the people forced to do your job. Also, this isn't a one time thing, it has been going on for months at different times. I know the "this must be a one time thing" is a popular excuse to explain the employees being lazy,...