Evenson's Hallmark Shop — Local services in Coon Rapids

The associates are very helpful and friendly. However, I am a platinum Gold Crown card holder and have been a card holder since the 1980's. Last month I spend over $1,000 on ornaments. I went in yesterday and spent over $150 on ornaments, one of which was a magic ornament. I did not get the free magic cord with that purchase. I asked about the free Metal Star Two-Tiered Server. My receipt clearly said I was a platinum card holder. I was told I needed the postcard to get the server. I don't remember getting a postcard, however, I am the sole Caregiver for my husband, who had a stroke in March, so it may have been missed. I was told to go home (15 miles) and come back before 4 O'clock with my receipt and postcard, which was before the sales associate who waited on me left and they would honor my sale. I called Hallmark Customer Service and was told that it could have been handled while I was in the store since the store had my card number on my Crown Rewards coupons. Customer Service apologized for my experience. She thanked me for being a customer for so long and a Platinum Gold Crown holder. I called the store back, before 4 O'clock and asked to talk to the manager. The manger was busy so I left a message and asked to be called back. The manger never called back. I am totally saddened by this trearment. I will be finding a different Hallmark store, since my being a customer at this store is obviously not important to the store manager....

I could not say better things about this Hallmark and the wonderful store manager, Kris. I have ordered curbside pickup from them on two different special occasions during the stay at home order, and it was so easy and I felt like I was supporting a local business. The second time I picked up my order from Kris, my order came with a beautiful card and a hand-written thank-you note inside. Kris thanked me for my order, as well as wished us a safe and happy spring. What a way to make someone’s day!!!!!!!! Thank you so much, Kris, you have no idea how much I needed a little bit of cheer!!! Both of my orders have been ready to pick up in just a couple short hours and they come so neatly and safely packaged for each item. A million thank-you’s for what you do and I will always do my gift shopping at this Hallmark. I highly recommend doing card and gift shopping with them, you will be so...

I've had okay visits here. Nothing stands out and above and beyond my expectations. I'm giving a one-star review this time because we came in for birthday cards. Did they have what we wanted? Sure. But the selection was similar to what I could find at Walmart. We came here because it was convenient.

What a surprise when we came in and the Christmas ornaments were out. We found one we wanted. We proceeded to pay for our items and we were asked if we were a part of their club. We had loyalty, but not the ornament club. We were told we couldn't purchase ornaments unless we paid $60 to be a part of the club. $60 to purchase a $24 ornament? No thanks. We probably won't come back in the coming days when they're available...