Merlili Bridal Boutique — Local services in Coral Gables

If I could give 0 stars, I would! This place is a JOKE! I took all my bridesmaid to get their dresses back in August and was assured the dresses would arrive in 3 months. Perfect! That would have given us plenty of time for my February wedding. One of my bridesmaid became pregnant a few weeks after the purchase of the dress, I called as soon as I found out to see if there was anything that could have been done. The young lady that answered said unfortunately since the dresses had already been ordered they couldn’t change the size but they assured that when the dress arrived if it didn’t fit they would do everything in their power for her to have a dress and she could pick a dress off the rack if nothing could be done. After 3 months the dresses hadn’t arrived and I started to call on a weekly basis, every time it was a different story! At one point they even blamed the pregnant bridesmaid was the reason the dress had been delayed because her’s was special order (Mind you they said the dress couldn’t be changed since the order had been placed) I explained that wasn’t true and I was put on hold and when she came back she said it was because the dress was coming from Australia. I continued to call with no success on the location of the dresses and It wasn’t till I went FULL BRIDEZILLA that I got an answer! BOY IS ALL OF THAT INFORMATION THEY GAVE WRONG! 5 months is what it took for the dresses to arrive! A MONTH BEFORE MY WEDDING! A MONTH! One of the dresses isn’t the correct shade of Navy and the lady at the story literally tried to say the designer just makes the dress that way when ALL of the other dresses are in the Shade Navy and that is the only one in MidNight Blue! My maid of honor and matron of honor are the only ones in a different shade which is Indigo! Oh let’s not forget that the Pregnant Bridesmaid now has to find someone to Frankenstein the dress because they had nothing on the rack for her to pick AND they wanted to charge for Alterations! You would think after all the lies and ordering a wrong dress the least you could do was Alter a dress for free. The Owner said they couldn’t and wouldn’t do that! How do you expect someone to leave a dress there to be fixed in time after all the problems that have already happened. I expected for the price of the dresses and being that it’s Coral Gables, I would have gotten quality service! That’s a Joke and so is this place. I’ve gotten better quality service at David’s Bridal than this place! Never going to recommend this so called Boutique! Thank the Lord I didn’t get my wedding dress from here! It probably would still be getting made in China by...

Last May I went wedding dress shopping at Merlili. I had the 10am appointment, and the lady was 15 min late in getting the shop opened. Log story short; we got my dress here. It was gorgeous, and it was in my price range. We got the first round of alterations in December for my February wedding. While at my fitting they advised that we pick the dress up the Thursday before my wedding, because I may slim down a little bit (after I thought it needed to be let out in the corset). They insisted we wait, and that the alterations in February would take no more than an hour. On Wednesday at 7pm before my wedding I got an email from a shop Manager saying " I just received a call from our seamstress Ana and she's experiencing an emergency and will not be able to come to the boutique tomorrow morning. You're welcome to come in and try the dress on and take it if all is well, or I could reschedule you for the same time Friday morning, as she should be here Friday without problem, in case you still need any last-minute tweaks. I apologize for the terribly short notice! This was completely unforeseen. I'm about to lock up the store but if you email me I will be able to see it from home. Kind regards," I never got an email or call that night. I emailed 3 times and called multiple times. Obviously this beyond stressed me out. I got a call at 10:30am on Thursday saying that I would need to come in on Friday and not Thursday. I went in at noon looking for a solution. The team there showed me pictures of the seamstress's daughter who had a broken leg. I understand that emergencies happen, but as a business you cannot rely on a single alterations girl with no back up plan. They told me that they would have the dress for me on Friday at 2pm (I would drive over between my Bridal Luncheon and my Rehearsal dinner). There were tears. While leaving, my Mother walked into J Del Olmo and asked them to help us. They immediately helped us find a solution; calling emergency shops in the area and asking their seamstress. They were able to get the adjustment done in 20 minutes.

Am I glad I got my dress at Merlili? Yes Did I love my dress? Yes Would I recommend you trust this store and their customer service? No. They need better Management and ways at...

I visited this boutique November 4, 2023. I only had one day to shop, having flown in from overseas. Merlili was the 2nd bridal salon I visited. My consultant, Manuela, is what made this a 5 star review. I was approximately 30 minutes late for my appointment, having rushed from the first bridal salon through Miami traffic. Manuela was extremely polite and accommodating, despite the inconvenience my lateness must have caused. She asked me very good questions to get a sense of my personality and style and then pulled 6 dressed for me to try. She didn't make me feel rushed at all, but she was very efficient in getting me in and out of dresses, and asking the right questions when I was looking at myself in the mirror, to make sure she understood what I did and did not like about the various dresses. The first 5 were beautiful but not at all my style. The 6th dress knocked all the others out of the park.

I was in that dress for around 15 minutes, just trying to get the feel of it and compare it to the feel of the dress I loved at store number 1. I was so torn because both dresses were absolutely gorgeous but also totally different from one another. The Merlili dress was covered in intricate beadwork and was a strapless sheath style. The dress from the other store was mermaid style in a unique color (not white or cream) with beautiful embroidery and tulle elements. Manuela said to me, "it's not about a sale but about you choosing the dress that will make you most happy on your wedding day"... she asked me to close my eyes and picture how I wanted to look and feel walking down the aisle and then pick the dress that achieved that. For me, it was dress #1 from the first store... I almost cried because Manuela had done SUCH a great job and the experience at Merlili was a much more inviting experience than the experience at the other store. Manuela gave me a big hug and congratulated me on choosing the best dress for me, and I truly believe she meant every word.

I would highly recommend Merlilli for its customer service and it has beautiful...