Loews Coral Gables Hotel — Hotel in Coral Gables

THIS HOTEL CONTINUES TO IMPRESS - DESERVES 10 OUT OF 5 STARS!

My husband and sister coordinated a special 50th birthday surprise trip for me to Miami, and booked our stay here at Loews. From the moment we stepped foot onto the property, we were greeted with smiles and given bottled water during our check in. I was also given a box of chocolates since it was my birthday weekend. Peter, Alariya and Edmond are so nice and do their job very well with guest check-in. The entire hotel is just beautiful and the building stands out from the rest. The landscaping is lush and green (almost feels like you're in Hawaii and someplace nice). The rooms are clean with amazing views. Bed is 10/10 and the city views on the 14th floor was spectacular. Gym is nice and has great equipment as well. The cleaning staff are so friendly and accommodating. Lamia stands out, and was so attentive and always greeted me with a beautiful smile (gave us what we needed to make our stay comfortable). The pool staff, Brandon, was so accommodating and eager to please with anything we needed (towels and all).

The next morning, I stopped by the front desk and was greeted by Kayla (with Concierge). She went above and beyond and definitely made my 50th birthday so special and memorable. She sent a bottle of Proseco and treats to celebrate my milestone birthday. I even received a personalized and sweet card signed by all the staff. One even said "I love you!" My husband and I are so touched with the gesture, and I will never forget my 50th birthday at this special property.

My brother-in-law also celebrated his birthday, a few days after mine. We celebrated at the bar and stayed up until 12:01 am. Jairo and Kayla (both bartenders) took excellent care of us. We asked for a candle, so he could blow it out and make a wish. Kayla came back with a slice of chocolate cake and a lit candle! Wow! That was the icing on the cake (no pun intended:). But definitely a sweet and memorable moment to remember as well.

My husband, sister, brother-in-law, and I have a new love for Coral Gables, particularly for this Loews property. If you are looking for a luxurious and safe place to stay in Miami, come here to Loews in Coral Gables. This property has the nicest staff of any hotel we've stayed at in the US. We've stayed at many other 4 stars and up hotels and resorts. Whoever is in charge of hiring the staff for this property, has done a fantastic job! The staff also looks out for one another and doesn't take credit themselves. They make it known that it's a team effort working at the property.

We've been to South Beach many times in the past, and honestly we were going to go down there during our trip. But it turns out there is so much to see and do, in Coral Gables. If you stay at Loews, you'll definitely feel safe and secure. There are great restaurants, bars, coffee and dessert shops all within walking distance. Definitely go to CVI.CHE 105 across the street for an amazing happy hour! Sanguich, next to it, has the best Cubano sandwiches! We ate there twice! Costazul Peruvian Cuisine (10 min walk) has the best Octopus and Peruvian food. Maíz y Agave is a 3 story restaurant, with a cool rooftop bar and dinner was delicious too. There are so many other great places to dine that are close and walking distance to the property. Also, there is a free trolley (with air conditioning) that runs 6 days a week. It will drop you off at the outdoor mall that is just 5-7 minutes away and bring you back. There are lots of nice and high end shops if you need any shopping therapy ladies.

Thanks again to all the wonderful staff that make the property so special. Management, I hope you recognize these people because they are the reason why we would come back to your property. So this sums up our first, and won't be our last trip and stay at Loews in Coral Gables. If you can, please stay here. You won't be...

Bed bugs and horrific customer service – DO NOT STAY HERE.

I stayed in this hotel from 6/19/24 to 6/23/24 as a part of a dance festival that was taking place out of the same hotel during my stay. Upon waking up on 6/20 after sleeping one night in this hotel I had bites all over my arms and torso. I sleep hugging a pillow (one of the hotel pillows) and every surface of my body that was touching that pillow had bites all over it. We did not find physical evidence of bed bugs, but anyone who has worked in public health or hospitality know that it can be incredibly hard to detect bed bugs during the day and don’t come out until night time.

The hotel contracted with a company to come check the room the next morning and they did give us a new room. However, they refused to wash the laundry that had been in contact with the bed (they gave us a credit that would allow my friend and I to wash 1-2 items each, essentially just the pajamas we wore). They charge an exorbitant amount for laundry per item, and, despite the fact that my friend and I had less than a load of laundry between us, they refused to wash the rest of our clothes that had been in contact with the bed. Anyone who has ever dealt with bed bugs knows that you need to isolate and wash any items that came in contact with infested surfaces at a very high heat.

The hotel manager, Alexis, told us the next day that the bed bug test had come back negative, so they would not be providing any kind of compensation for our experience. Giving the hotel the benefit of the doubt, I decided to seek a professional medical opinion at a local Urgent Care, and the provider I saw said that, without a doubt, the medical issue I was experiencing was from bed bugs or dust mites, and she encouraged me to leave the hotel immediately. She ruled out allergic reaction, hives, or sun rash as the marks on my skin were not consistent with these types of issues. I had to get a steroid shot and was given a prescription for an oral steroid because of the severe inflammation of the bites.

My friend and I spoke to the hotel again and shared what I had learned at the doctor’s office and asked again what kind of compensation they could provide. The manager Alexis responded in a robotic customer service voice that they had 100% confidence in the test and would not be trusting their customer or providing any kind of compensation for our experience.

On top of my stay in Miami being ruined because I spent a whole day at the doctor’s office, calling my insurance/local doctor’s office, and going to the pharmacy and was unable to wear a bathing suit for the rest of my stay, I am just appalled that this is the approach to customer service that a brand like Loews takes when their customer clearly experienced a severe health issue as a result of staying at their hotel. Dealing with the manager Alexis and directors of housekeeping and security was atrocious and I have never felt less valued, acknowledged, or empathized with in a customer service experience in my life.

Don’t stay at this hotel if you believe in supporting a brand that wants to provide exceptional customer service and the highest quality of service. I’ve had better experiences staying in hostels.

(Note - tried to post pics of the bites but Google filters the review unless I...

Bed bugs and horrific customer service – DO NOT STAY HERE.||||I stayed in this hotel from 6/19/24 to 6/23/24 as a part of a dance festival that was taking place out of the same hotel during my stay. Upon waking up on 6/20 after sleeping one night in this hotel I had bites all over my arms and torso. I sleep hugging a pillow (one of the hotel pillows) and every surface of my body that was touching that pillow had bites all over it. We did not find physical evidence bed bugs, but anyone who has worked in public health or hospitality know that it can be incredibly hard to detect bed bugs during the day and don’t come out until night time. ||||The hotel contracted with a company to come check the room the next morning and they did give us a new room. However, they refused to wash the laundry that had been in contact with the bed (they gave us a credit that would allow my friend and I to wash 1-2 items each, essentially just the pajamas we wore). They charge an exorbitant amount for laundry per item, and, despite the fact that my friend and I had less than a load of laundry between us, they refused to wash the rest of our clothes that had been in contact with the bed. Anyone who has ever dealt with bed bugs knows that you need to isolate and wash any items that came in contact with infested surfaces at a very high heat. ||||The hotel manager, Alexis, told us the next day that the bed bug test had come back negative, so they would not be providing any kind of compensation for our experience. Giving the hotel the benefit of the doubt, I decided to seek a professional medical opinion at a local Urgent Care, and the provider I saw said that, without a doubt, the medical issue I was experiencing was from bed bugs or dust mites, and she encouraged me to leave the hotel immediately. She ruled out allergic reaction, hives, or sun rash as the marks on my skin were not consistent with these types of issues. I had to get a steroid shot and was given a prescription for an oral steroid because of the severe inflammation of the bites.||||My friend and I spoke to the hotel again and shared what I had learned at the doctor’s office and asked again what kind of compensation they could provide. The manager Alexis responded in a robotic customer service voice that they had 100% confidence in the test and would not be trusting their customer or providing any kind of compensation for our experience. ||||On top of my stay in Miami being ruined because I spent a whole day at the doctor’s office, calling my insurance/local doctor’s office, and going to the pharmacy and was unable to wear a bathing suit for the rest of my stay, I am just appalled that this is the approach to customer service that a brand like Loews takes when their customer clearly experienced a severe health issue as a result of staying at their hotel. Dealing with the manager Alexis and directors of housekeeping and security was atrocious and I have never felt less valued, acknowledged, or empathized with in a customer service experience in my life.||||Don’t stay at this hotel if you believe in supporting a brand that wants to provide exceptional customer service and the highest quality of service. I’ve had better experiences...