Coral Springs Auto Mall — Local services in Coral Springs

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Absolutely horrible experience from beginning to end. My wife and I went I over a year ago to trade in our 2008 GMC Yukon for a newer model that would be suitable for our family. After being at the dealership for what felt like an eternity, they finally were able to finish up our paperwork. The salesman we worked with, who I don't believe is even there anymore, promised us two oil changes, two instances of them fueling up our vehicle, and auto detailing for the life of our vehicle. Well, of course it was all shenanigans. The auto detailing is simply them running it through a quick wash, no vacuuming of the vehicle or protectant for the tires. When we tried to get our second fuel voucher, the salesman said that they no longer can do it for us as GMC doesn't offer it anymore. He then changes his statement to say that we already had it filled twice. The first was done when we bought the vehicle. Now, when we test drove it, it was already fueled up! So of course they didn't honor it.

Now, here is where it gets absurd. We had an issue with the plastic behind the seats. The plastic pins that hold it up were broken. At the same time, the rubber seal that goes around the rear door started coming loose. We took it in (this was a few months after purchase) and they claimed to fix it. A week later the plastic pins were broken again and the rubber seal was pulling away. We called them and they said they did all they could.

Issue number two. We called about using one of the first oil changes only to find out that we would have to pay $70 plus for the service. Apparently no one told them it was supposed to be complimentary. We waited for a manager to call us and never received that call.

Issue number three. Our tail light stopped working. Simple fix right? No, not at all. Apparently GMC has issues with these tail lights going out on people within a year or two of them purchasing the vehicle. Look up GMC tail light issue and there is a host of websites that track just how many people have had this happen to them. Our first call was to the service department. The gentleman who answered the phone told us that if the part was defective, and we bring the vehicle in, that GMC would file the claim for us and get it repaired even if the vehicle was out of warranty. Now, not once did the guy say that it would happen only if there as a recall. At no time did he say we would have to go through an approval process or that there was some sort of tool that as used to determine how much GM would cover. He said they would cover it all.

So of course we schedule the appointment for the next day. The guy said to make sure we tell them it was a defective part, and we do just that. Alex, the assistant service manager, tells me that no, they would not in fact pay for the part. He called in his manager, Ed. We explain the situation to him, and he calls another manager who can send him the recording of the call. Now again here come the shenanigans. Ed and I both listen to the recording. We both are in agreement that the gentleman who took the call says that GM will pay for the replacement of the part. Ed even tells me that the guy misspoke and that he shouldn't have made that promise to us.

Ed tells me that he will look into it some more and he will let me know what can be done. Of course he calls back to say that they will not honor the promise made to us and that we would have to pay over $740 to get the part replaced. Not a single consolation from this company.

During my call with Ed, he says that the guy who made the promise is going to be suspended, reprimanded, and re-trained. In the same conversation he said that gentleman who made the promise wasn't wrong in his statements.

Now, if he wasn't wrong, why would he be reprimanded? If we were wrong in believing what he told us, if it was a misunderstanding, why take thos actions against their employee?

I have tried calling the President, or Chief Operating Officer who usually replies to negative reviews. I've left a message and hope to get...

So I went to CS Honda after I got hit by a drunk driver and my car got totaled. The man helping us, Roy Trevino, seemed very helpful and nice. I picked out a car and because of the accident I was paying cash up front for the car, no financing. Well that didn't stop F&I from hounding us to run our credit to see if we qualified for financing. All we wanted to do is pay for the car, but the F&I manager kept asking my wife and I for our socials so he could run it. It took about 10 minutes of him trying to convince us that this is a normal part of a car sale before we blatantly refused to give it to him. We completed the paperwork for the car and waited for the car to be delivered. When it was finally delivered, it had a 1/4 tank of gas and I was told by Roy to come back another day to fill it up, the pump was "broken."

So fast forward a couple days and I get a survey in the mail from Honda. I filled it out very honestly, giving Roy high marks and giving F&I low marks. A couple days later, I get a call from Roy asking why I gave him low marks. I explained I didn't, I gave F&I low marks. He proceeded to tell me that no matter what, the full survey affects him and he just missed out on a $400 bonus because of my survey. I then asked what I can do to remedy the situation and Roy responded with it being too late now and I messed his rating up. His true colors of a stereotypical car salesman started to show. I felt bad for a couple days, but after thinking about our phone call, I got over it rather quickly.

About 2 weeks later I was in the area (30 minutes away from my home) of CS Honda and decided to call Roy to see if I could fill my tank up like promised. He answered his phone, hesitantly told me to come in and so I did. When I got there 5-10 minutes later, he was no where to be found. The staff told me he just left. So I spoke to a manager and he left for a few minutes, then came back and told me that the pump was broken and I would need to come back another time. Whatever, I didn't have time to argue.

About another week later I was in the area and decided to ring Roy up again to try and finally get the tank filled. He didn't answer 2 times I called him. So I just went to the dealership and beforehand I parked near pump to see if it was working. Not long after I arrived, a employee pulled up with an Accord and spent about 5 minutes at the pump with the nozzle in the car. I'm no genius, but to me that is about the time it takes to fill up a car.

So I go into the showroom, flag down a salesman and tell him my situation. He disappears for about 20 minutes (!) and comes back and tells me the pump is broken. I tell them I am not leaving without a full tank of gas and he goes and talks to a manager for 5 minutes, then comes back and tells me to go to a gas station and fill up, bring the receipt back and I will be reimbursed on the spot. So fine, I do it. I give the receipt to the salesman, he again disappears for 5 minutes and then comes back telling me they will have to mail me a check, they don't have access to any checks or petty cash.

At that point I basically flip my lid and walk over to the greaseball looking manager and start yelling. He proceeds to word for word tell me the exact same thing the salesman did and then go right back to focusing on his computer screen. At this point Roy had come in to the showroom and while seeing what was going on, takes a seat and sits there watching the whole debacle. I start raising my voice at the manager because, well, I was very angry. He then threatens to call the police to have me removed. I walk up to Roy, ask him why he is just sitting there letting this happen and he responds with me causing him to lose his rating and bonus. Filed a complaint with the front desk, got check about 2 weeks later.

3 months later I get a phone call from the general manager asking about my complaint. I go through the whole story with him, bit by bit and he then asks if I got the check. I tell him yes, and apparently that was enough good...

Date: 7/30/18 (Delivery ) Re: Deal# 1005102 Stock No.: KHL649124

Buyer Beware-Unscrupulous Business Practices-Misleading Product Information-Take a Trustworthy Mechanic with you (My personal Opinion)

Contacted Owner:Kenneth Page (letter) Contacted Director:Jack Jackintelle (Letter/Phone-Asst Kimberly) Contacted:Sales Director Dan Praznik (Phone/face to face) Contacted:Finance Dept. Richard Alphonso

Please be advised this is constructive notice and complaint regarding the purchase and Return of the above referenced vehicle:

This Vehicle was Returned to Dealer Due to Major Defects. This particular vehicle was purchased on 7/27/2018 and returned after taking delivery within three days due to Mechanical Failures and Previous- (Transmission problems)- Defective- aftermarket installed equipment.

The dealer was notified immediately of a breakdown after driving less than 20 miles away from the lot... Due to the hour of the morning, we were prompted to take it into a nearby specialist for repairs at our expense -California Custom Sport Truck-invoice #38126... The problem were addressed-Faulty Wheels, Parts Missing and uncontrollable Sway/ Vibrations /almost causing accidents.

However, there were deeper mechanical issues. We were then advised to bring the vehicle back to the dealer who made an appointment there at Coral Springs Auto Mall Honda. Once there, we were told they could not fix it. Then we were instructed to drive it over to the GMC location. Later we were told to take to the KIA service department??? (No one could fix it ) After speaking with the manager - Mr. Paul Borgese - a nice professional guy-we were told to drive the vehicle over to another dealership (ARRIGO JEEP) on Sawgrass

ARRIGO JEEP kept the vehicle for approximately 10 days but could not repair the problems due to unprofessional aftermarket parts and installation. (Causing transmission, defects)

Therefore, we decided to Return the vehicle Again to Coral Springs Auto Mall and Leave it for Good. Vehicle was purchased because of the "Gold" 60 Day warranty and Full Manufacturer's Warranty ,Not "As Is". Their Warranty is almost worthless. Please read the FINE PRINT

We have not received Three Hours of driving pleasure after the purchase The vehicle was Not Inspected Properly, and was in fact sold to us with faulty Mechanical issues. Regardless of the warranty

In addition, the finance division charged $449.00 for Electronic Registration Filing fees, along with another $149.65 for Registration and filing fees again. In spite of the fact I informed them of our current renewed license plate for a two-year period. (They ordered a new plate regardless.) I also paid for full insurance $1,576, Missing Parts $74.73, Down Payment $5,000. ALL CASH Rental Car $786.50 out of pocket. Total Due $38,042.73 I was told they would transfer the plate within a few days. Unfortunately, that wasn't the case! I surrendered the plate to the DMV and found out This dealership Charged us at least four (4) times more than the official fees for transfer of tags/registration/etc

The vehicle has been returned to Coral Auto Mall Finance Department and is in the possession of the dealership for a total of approximately 44 days to date

Therefore, we requested a Full Refund of all monies paid in the acquisition of this vehicle.

The Vehicle almost caused an accident due to Transmission failure and uncontrollable steering vibrations.

Please Note: Sales Manager Mr. Dan Praznik refused to remedy this problem while still in possession of the vehicle,and Stated" we have to deal with the Bank Now!" He also stated that they would not refund or buy the vehicle back. Although the Vehicle was returned to their Finance department-Mr Richard Alphonzo- approximately 44 days ago to date.

The dealership filed the paperwork with TD Bank while knowing the vehicle was flawed and we had already returned it two days after taking delivery, get a...