Best Buy — Local services in Coral Springs

I purchased an open box item on June 29th 2017 for $647 and when I went to connect it 2 days later at my new apartment there was a giant crack on the tv. What I was told from a best buy manager is that the out of box packaging needs to be done by a warehouse employee or geek squad specialist. They are trained to package tv's securely to ensure safe transport. At the time of my purchase, this procedure was not followed. Instead, the sales person who sold me the tv was the one to package it. He wrapped a very conservative amount of bubble wrap and proceeded to lay it flat on it's back in my truck. So I had drive back over 41 miles to the store I bought it at only to be told by the store manager who had a ridiculous attitude that there is absolutely nothing they can do for me even though it is within 15 days. I myself cannot believe how best buy has handled this. You would think they would have a system in place to help there customers in these situations. The manager wasn't even willing to work with me. I don't even want my $647 back at this point, I just want credit to buy another tv. I wouldn't even mind paying the difference for a brand new one. I took great care bringing the tv out of my car and setting it up only to find it damaged due to poor packaging. In my experience when an employee does not follow standard procedure and the product is damaged as a result, the client is taken care of. Obviously best buy does need feel that way. I reached out to corporate only to be told there was nothing they can do for me, and that it is all up to the store manager who was being extremely rude. When I asked who I have to talk to in order to file a complaint, the call center rep had the audacity to tell me they don't have a department for that to try and get me off the phone. After a while of arguing with him, he eventually said he was filing a claim with his escalation department and they would get back to me in about a week which could very well put me the past the 15 day return period if I just sit around waiting for that call. At this point this is a HUGE customer service issue and best buy straight out does not want to work with me... I hate to be this guy buy, I am now going to write terrible reviews on this store and file as many complaints with the BBB as I can. This has been an extremely awful experience overall and I can't believe how best buy as chosen to go about...

Went in for my app with geek squad. The information screens above the counters were about 2 hours ahead of the time. I checked in and said something and was told "we know what we are doing". The male who "helped" me was aburpt, demeaning and was unwilling to explain to me in terms I could understand what the problem was with my laptop. I kept asking him to say things differently...use other words but he did not. He kept insisting that I had no problem with my laptop, my problem was with my phones hot spot. Not my laptops wifi. He said I needed to contact my phone company. Well I tried to do so right then and there and he told me I had to leave the store to do that. I tryied to explain to him that I was not understanding him and if the answer was with my phone co then I wanted to get the problem resolved. I went to the side and contuned calling my phone Co. They walked me through everything they could and determined that the problem was with my laptop. It was not recognizing my password. I went back up to the counter and spoke with another tech....they were not happy that I stayed around and came back to the counter💥💥💥without an appointment💥💥💥 the second tech did find that the problem was with my laptop. I am very angry with this GEEK SQUAD staff, all they had to do was look into my problem. I am sure that my terminology was horrable and that my explanation of the problem was difficult to understand but this is the geek squads specialety. I am sure they dont go to their Dr or car mechanic and speek fluent dr/car terminology. But the dr/machanic understands them just fine....becouse it is there specialty and if they have further questions. They know how to focuse there questions back to you to better understand the issue. Overall I would not go to this geek squad(store) unless you have the time and energy to deal with the staff. Also need a...

Best Buy sells the newest and high tech products. But, they have no salespeople that know anything about what they sell.

I went to Best Buy to find out about the new GOproAI camera. The camera cost $600 dollars and I had several questions and wanted to see a demonstration.

I was directed to End cap lucite display that had all the GOpro cameras. It was locked so I had to find a salesperson that could help me.

I went to the only place I saw an employee and waited 15 minutes for him to settle a problem with another customer. He never spoke to me to apologize for the wait. When he finally finished I ask for someone to help me with the camera’s. He called ( I guess to other employees) to meet me at the camera area. He told me he only worked in the computer department and knew nothing about camera’s.

I went back to the camera area and waited again for 10 minutes until a salesperson came, but she didn’t have a key to open the display. She did omit that she knew nothing about these products.

I asked her WHO in the might know about these new camera’s and told me that she had no idea. Then I suggested I could call back and ask for the salesperson that could help me. Her response was the last straw. She said that when you call the number you only get a central phone office that can’t redirect the call.

In conclusion, I will not return to Best But ever again. It’s no wonder why this chain is having issues I will buy this camera on Amazon and if it doesn’t suit my needs I’ll just send it back. Every time I visit retail stores I’m so disappointed. I spent the 70’s, 80’s, and 90’s working for a retail conglomerate and our bible was “customer service”…….. a completely forgotten part...