Regal Magnolia Place — Local services in Coral Springs

It was a warm summer evening and I was excited to see Spider-Man: Across The Spider-Verse on the big screen for the first time, but little did I know that the real standout of the evening would not be the film itself, but the exceptional service provided by the employees of the Regal Magnolia Place 16 in Coral Springs on that fateful night of 14 June 2023.

As I walked into the theater, I was met by a smiling Victoria, who welcomed me with a friendly greeting, taking care to direct me to the concessions stand if I didn’t already have tickets bought. It was a small gesture, but it made all the difference in setting the tone for what would become a truly exceptional customer service experience. I knew I was in good hands from the get-go.

As I headed over to the concessions stand to grab some snacks, I was met by Cristine, who was manning the counter. Her easygoing demeanor and cool-under-pressure attitude were immediately apparent, even amidst the hustle and bustle of the busy movie theater. But what really struck me about Cristine was her ability to incorporate her interests into our conversation as I placed my order. She shared with me her love for movies and literature, which added a more human, charming dimension to my experience.

But the exceptional service didn't stop there. As I made my way into the theater, I noticed a group of rowdy kids creating a disturbance during the movie screening. But before I could even consider saying something or complaining to management, Colin, the manager-on-duty at the time, had already jumped into action.

It turns out that Colin wasn't even supposed to be there that night, but had taken it upon himself to assist his comrades-in-arms at the theater when a worker shortage created unexpected staffing problems. Colin expertly handled the situation and calmed down the rowdy kids, ensuring that everyone in the theater could fully enjoy the movie without any interruptions.

As I made my way back to the concessions stand prior to heading inside, I was greeted by Aleah, who was equally as pleasant and good-natured as her colleague Cristine. ✊🏾 Aleah facilitated the acquisition of my hot dogs and made sure I was fully satisfied with my purchase before sending me on my way.

Looking back on the night, I realize that none of this exceptional service would have been possible if not for Victoria's welcoming energy that I encountered mere seconds after walking into the theater. A simple greeting may seem like a small thing, but it set the tone for the exceptional customer service experience that I encountered throughout the evening.

As I walked out of the theater that night, completely satisfied with my movie viewing experience, I couldn't help but reflect on the outstanding work of Cristine, Colin, Aleah, and Victoria. Their unwavering commitment to exceptional customer service and their ability to connect with customers on a personal level made for a truly enjoyable evening at the movies. It was clear to me that every single one of them took their respective roles seriously, and displayed a level of professionalism, warmth, and dedication that is rare in...

Hey everyone, I wanted to share a recent movie theater experience that left me incredibly frustrated and, frankly, eager to warn others. On May 29th, I went to see a movie at Regal Magnolia Place, and what started as a simple outing quickly became a lesson in poor customer service and questionable management.

First off, the power went out across the entire plaza. Now, I get it, these things happen and are out of anyone's control. What really got to me was how the staff handled it. Instead of being upfront and advising us on the uncertainty or immediately offering a voucher to come back another day, they continuously persuaded everyone to stay, assuring us the power would be back on in just 10 to 15 minutes. That "10 to 15 minutes" stretched into about 30 for the power to return, and then another 10 to 15 minutes for the projector to boot up. All told, we waited over an hour for the movie to finally resume. To add insult to injury, when it did start, it was already far into the film, meaning we missed a big chunk of what we paid to see. We were then told it couldn't be rewound because it was on a timer.

Beyond the power issue, the staff's behavior was really disappointing. The younger employees seemed completely untrained on how to handle a situation like this. Instead of communicating clearly or offering help, they were often seen walking around together, laughing, and generally not taking any initiative. It felt like they had no idea what to do or how to assist waiting customers.

To compensate for the mess, they gave out vouchers. Sounds good, right? Wrong. If you try to use that voucher online, they hit you with a "convenience fee". Seriously? I'm not paying extra for a voucher I received because of this issue. Regal should understand the vouchers are given because of technical issues or customer satisfaction and should wave the fees. When I called management to sort it out, they were dismissive and flat-out refused to waive the fee or let me use the voucher over the phone. This means I have to make another trip to the theater just to redeem it, with no guarantee of getting the seats I want since they don't take phone orders.

And as if all that wasn't enough, the air conditioning in Theater 16 was clearly not working properly even before the power went out, making the theater uncomfortably warm. Furthermore, no cellphone signal within the theater and no available customer wifi. I recommend going to Silverspot located in coconut creek; cleaner, better service, and better food options.

Frankly, this whole experience made me realize why some theaters struggle. When there's such a clear lack of focus on customer satisfaction and proper staff training, people aren't going to want to come back. This will be my last visit to Regal Magnolia Place after I claim my vouchers. I'm happy to drive a little further to go to other theaters that are consistently cleaner and provide much better service. You should consider...

For the last time (of which there have been several previous un-pleasantries including once where the lights were turned in mid movie) they have ruined any chance of happiness while attending a regal theater chain.

I had showed up a whole 40 minutes prior to the 8pm start time expecting my night to go smooth. How foolish of me. Upon entering, I decided it would be nice to get some concessions, the lines were long but I figured I had enough time….oh how wrong I was. 45 minutes to get to the counter. Over HALF of the registers were not open/attended, and it was taking 5-10 minutes per customer to get their orders taken/fulfilled.

Already aggravated I decided to press on. I give my ticket to the usher, she tells me its theater 6 on the right. In I walk into a PITCH BLACK theater. Nothing on screen, no safety lights on the stairs (VERY dangerous for your customers)…nothing. I stumble around and find my seat and wait for something to happen. 8:15 rolls around and myself and all other patrons, all still sitting in a completely dark and silent auditorium, are wondering if the movie would ever start. Another guest had to actually go out and seek an employee to find out what was going on, and HE had to come in and make the announcement that the theater was down. Not a single Regal employee to be seen. We all had to stumble around in the dark to exit.

Upon going to customer service, I was greeted with yet another VERY long line. After finally 20 more minutes of waiting I complained about what has happened and it was clear the lady behind the counter (whom I assumed was a manager) had no care or concern for the customers happiness, giving off a vibe of how they just kind of accept how bad of a movie theater they are. This sealed my decision to never go to a theater operated by Regal ever again, And I will be sharing my story with everyone I know so they can also avoid your company at all times. Ever notice how many obvious fake planted reviews are posted on this theater? Theres a reason for that :) They know how bad they are.You have been warned about how horrible of an experience this location...