Hawkeye Fan Shop - Team Shop — Local services in Coralville

Waited over a 3 weeks for a product. Sent an email cancel order. Then magically the product is being shipped to me. Called customer service and the lady tried to give me a list of reason as to why it wasn’t shipped. Worst customer service experience. Didn’t have time to go back and forth with her over something like a jersey so I let it go. I had to purchase a jersey from elsewhere due to long wait time. Won’t recommend or use this business. Not a Hawkeye fan and I know they aren’t directly connected to the school but the experience i had I hope the school takes a look at what businesses are selling products under their name and to ensure the service meets the standard of Iowa university. Bc this was a poor...

The in-store staff at the Hawkeye Fan Shop are unable to process returns on orders made online. Anything purchased online has to be returned at the purchasers expense to the out-of-state warehouse if a full refund is desired.

I was told that in store all they could do for me is a gift card or an Exchange. Customer service does not seem to be a priority at the Hawkeye fan shop. If it was, they would be able to accommodate all customers requests. Instead they create more work for the customers to get a refund.

They have totally lost my business and I will not recommend them to anybody else that I know looking for...

Never written a review before. This store will not accept unopened/unused returns (even for store credit!) without a receipt. Not a lot of benefit to a brick and mortar outlet, if they will not do the little customer service things. Not a discount place either. I should have just ordered online. ...