To the individual of notable stature and distinctive appearance who was present at the front of the establishment on February 4, 2025 I find it perplexing that you appeared to observe my actions with such intensity. It raises questions regarding the assumptions made about my intentions, particularly in a retail environment like Five Below. Your vigilant gaze as I completed my transaction was unexpected, and your subsequent departure as other customers approached the register only added to the unusual nature of the encounter. This experience has prompted concerns about the atmosphere at this location, suggesting a potential bias against individuals with darker skin tones. It is essential for establishments to foster an inclusive environment that respects and acknowledges the diversity of...
Read more"I had an exceptional experience with the customer service at Below Five. Upon entering, I was greeted warmly and promptly offered assistance. I inquired about a specific item that wasn't available on the shelf. Ralph took the initiative to check in the back, and the manager personally came out with the item I needed. This level of service goes above and beyond what is typically expected, and it's rare to find employees who are willing to make such an effort. I truly appreciate both Julie and Ralph for their outstanding help. Thank you for...
Read moreThe customer service is not good, the lady working the register will hover over you akwardly and stare akwardly, also my 9 year old daughter was purchasing her own items and the lady was speaking to my child like an adult. I LIKE THE STORE BUT THE SERVICE CAN BE BETTER. Honestly customer service can make a difference....
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