Costco Wholesale — Local services in Corona

Associate training opportunity today at Costco.. Possible SOP revision opportunity for Returns/Exchanges as well. I was told the wrong thing in order to exchange an item I bought for another item I hadn't yet purchased. Very inconvenient. Was told to walk outside the store with the item I had not yet purchased then walk back in and exchange it at Member Service.. so there I went to do just that.

The associate at the door blew a small fuse as he struggled to understand me when I explained why I was attempting to walk out the Entrance. Finally, he called a manager who came to get me, and walked me back to the registers, while she proceeded to explain that whichever associate told me to walk out, then in again, had given me wrong information. Got it.

After I walked around the front registers, down the exit aisle to a tertiary register, I accidentally knocked over a broom dustpan combo that was in front of this secret side register. Maybe they don't use it often enough to keep it clear of clutter? Finally after waiting for not one or two, but 3 other managers come by with "keys" to open (unlock?) the register at several points throughout the exchange transaction, I was done with my exchange.

BONUS! During all the awkward waiting around for various managers with various keys to appear, this associate at the secret register felt he needed to explain to me that "most associates won't know that returns people do on the same day of purchase do not get processed at Member Service, they get processed here." Got it. I had that on lock 10 minutes ago when the associate at the door flipped his wig.

My question is "Why?" Why don't you train your associates to know this, and thereby empower them with the capability to give correct info to your customers? Orrrrr... why don't you streamline your returns process, maybe? So that it has less exceptions and more efficiency? I wonder if I will ever go back to that...

Moved to a brand new construction 3-story home and was excited for appliances. Ordered washer dryer and refrigerator and multiple other items. Delivery employees refused to wear shoe covers and now new carpet has multiple dark marks that are hard to remove. Delivery employees insisted other delivered items are "first floor only" when the label clearly says "ROOM OF CHOICE." Refrigerator door had issues immediately since installation; one tries to stay closed and one tries to stay open. They said it was "normal." The laundry tower arrived defective and door did not shut. They said they will leave it in my garage, having it take up space, and file an exchange. A week later, I received no other information and I had to call Costco and speak with at least 4 different employees. Employees said it was processed as a "refund." I clearly stated an exchange as I do not have a washer and dryer and can not do laundry. Employees fixed it for an even later date. I asked how do I complain about multiple items arriving defective and having me call numerous times instead of them conducting their tasks properly. The employee on the phone said, "I don't know, just blame me." I received an email and checked online and turns out, the laundry tower was scheduled for A DIFFERENT DAY. I called numerous times once again and got passed around to multiple people and they just said "its a glitch so ignore it." To this day, my fridge still has issues and I have no laundry to this day. My fiance and I had to take multiple days off work for Costco's ridiculous and pathetic "delivery" and "communication/service." I had not been able to do laundry in over two weeks. The lack of professionalism, resolution, and solution over a simple exchange and installation is insane. Do not order from here and am considering pursuing...

Treat their customer with no respect. Cashier, Benjamin, was talking most of the time to the cashier who will relieving him while the lady that assist in that register asked my husband to help her with both loading and unloading our stuff to the register and cart since they are heavy, when suddenly Benjamin just loudly and rudely told my husband to get off that area and stay behind the barrier during the time that my husband is loading the stuff back to the cart with the lady, as she requested. My husband and I were embarrassed and caught off guard since we've been helping while he's busy chit-chatting. He told us it's for their protection since it doesn't make sense for us to be asked to help and been closely loading and unloading with another staff as per her request but suddenly he would just scold you and have the audacity to keep on yapping on the customer then yelled out for Supervisor. This is so horrible since we never had this kind of issue nor been talked to due to improper behavior. We always conduct ourselves appropriately and treat people with respect and dignity that I cant believe that someone in customer oriented business could act the way he did with no regards nor repercussions. We reported him to the Assistant Manager, Scott, and I'm just hoping that he will do somethimg so no one will experience this. We shop a lot in Costco that we don't want to feel anxious and apprehensive whenever we need to go to this location since it's the closest...