As first time home owners we were so excited to shop for new appliances and cannot believe how lucky we got to not only shop at Pacific Sales, but to meet the most incredible sales associate - SAMMY. I honestly can’t believe she isn't earning commission, because her dedication and skill are truly exceptional. In a world where finding knowledgeable and genuinely helpful young sales associates can be rare, Sammy is a rockstar. She's insightful, hardworking, informative, incredibly kind and caring – going above and beyond in every possible way. The fantastic training she's received truly radiates through her, and I found myself wishing every customer service experience could be this amazing!
Sammy took the time to understand our needs completely. She asked thoughtful questions, kept our budget and timeline in mind, and offered suggestions that were perfectly tailored to us. If she ever encountered a question she didn't know the answer to, she didn't hesitate to look it up and quickly provide us with instant and accurate information. The apples-to-apples comparison she created was so helpful in understanding the nuances between products, and she presented the facts and differences without ever speaking negatively about other brands – a true professional!
We also really appreciated Sammy’s patience in walking us through the financing options and available promotions. At no point did we feel pressured; instead, we felt supported and informed. We are absolutely thrilled with our new Fisher & Paykel kitchen! And we honestly feel so fortunate to have had Sammy guide us through the process. As a sales professional with 20 years of experience, I am genuinely in AWE of the customer service Sammy provided us. I cannot and will not stop raving about this girl. I’m going to recommend all of my friends and family to this location.
Beyond Sammy’s exceptional service, we were also so impressed by the entire team! Deb, Kevin, Damian, and Joe were all so quick to jump in and support Sammy, whether it was providing additional information, assisting with administrative tasks, looking up features and accessories, or helping with our credit application – the teamwork was truly remarkable. I’ve never encountered a team where every individual contributes equally, all members are genuinely interested in helping each other, everyone gets along, and they all put the customer above all. There are NO WORDS.
If you're looking for an outstanding shopping experience, look no further and ask for Sammy! And to the manager – please recognize this incredible young woman with a huge raise! Her dedication and the positive impact she has on customers are invaluable. She is your greatest asset and you’re blessed to have this beautiful diamond in your arsenal. Thank you so much Sammy, we can’t wait...
Read moreTitle: Exceptional Service and Expertise: A Review of Deborah at Pacific Sales Corona
I have had the pleasure of being a loyal customer at Pacific Sales for over 12 years, and I can confidently say that my experience has consistently been exceptional. From the moment I step through the doors, I am greeted with warmth and professionalism by the entire team. However, there is one individual who stands out among the rest, and that is Deborah!
Deborah's unparalleled expertise and dedication to customer satisfaction have made her an invaluable asset to both Pacific Sales and to me personally. Time and time again, she has proven herself to be a true expert in her field. Whether it’s a home renovation project or a simple upgrade, Deborah's keen eye for design and attention to detail have never failed to impress me.
What truly sets Deborah apart is her ability to understand and interpret my needs effortlessly. With just a glance at a project photo, she can discern exactly what products are needed to bring my vision to life. Every recommendation she makes is not only spot-on but also elevates the aesthetic of my home, turning each purchase into a statement piece.
Beyond her impeccable taste, Deborah's extensive knowledge of the products sold at Pacific Sales is truly commendable. She is always up-to-date with the latest trends and innovations, ensuring I am well-informed and confident in my purchases.
In all my years as a customer, Deborah has consistently exceeded my expectations. Her unwavering commitment to excellence has made navigating home improvement projects a breeze. For her unparalleled service and expertise, she most certainly deserves a five-star rating in my book.
In conclusion, I am immensely grateful to have had Deborah's guidance and support throughout the years. Pacific Sales Corona is fortunate to have such a dedicated professional on their team, and I look forward to continuing my journey as a satisfied customer under...
Read moreExcellent service could not ask for Moore. She was very patient and listen to everything that was important to me. Thank you Lori.
After my initial review; I went to Pacific Sales because my contractor advised me to get some ideas for my bathroom appliances. I visited the location in Corona where Laurie helped me choose the items I need it. Experience was remarkable at least until I started checking on my orders. The bathroom items I selected were initially packaged in one order, but I was still missing two sinks that I need it for the installation and also some towel racks. Apparently Lori has been dealing with personal issues and has been out for a week. My items have been put aside. Last week I called and Debra another representative was kind enough to assist me this weekly. Lori reached out to me after I made the initial call to inquire about the status of my order. However, today 23 days later when I called again, the front desk representative informed me that it would take another three weeks to resolve The issue. She is too busy handling other purchase orders. Also, she put the wrong number on my initial order and this is also why it took a long time to receive the initial order. The situation is unacceptable. Whatever personal matters Laurie is facing should not affect your ability to attend to customers who pay for her services. I am very unhappy with the experience at Pacific Sales. When I initially placed the order, Lori had put a Google QR code in front of my face so I could scan it and...
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