Stereo Depot — Local services in Corona

I want to start off by saying that ernie is a very nice and humble man. The lady he works for however is by no means cooperative, polite, or negotiable. I recently bought a new amp off them for a total of 253$. Ernie was great in speed and professionalism. However, being a inexperienced person with audio and custom stereos, I was not told that this amp would not be compatible with my old setup and I didnt have a clue till after the installation. I said that's fine but after driving with it for ONLY A DAY and not enjoying the quality of it, I went back to talk to ernie about it and do a refund. He said that his boss would most likely not do a refund. I didnt realize that for I was never told anything about no refunds before I payed. I called the lady and told her my situation and all I wanted back was the 200$ for the amp. She insisted that they could adjust it but not give me my refund. I tried negotiating and saying I would double the labor fee as an offering. She turned it down and insisted on adjusting it. I went on to argue and eventually she hung up on me mid sentence. All I wanted was my money back for the amp cause i didnt like the quality and I couldnt even be given that. I feel bad for great and understanding people like ernie who have to work with owners who have no understanding of customer service. Ernie said he would talk with her and to give him a call Monday. I shall send an update within a day or so. Very, very, very poor customer service...

Went to Stereo Depot with very high expectations in order to have a fog lights professionally mounted and wired to my SUV.

Fog lights stop working after 1 month, because the installer used SPEAKER WIRE to connect the lights!In addition to the post revelation, the installer disabled the flashing light and motion sensors feature on alarm to connect a requested perimeter alarm sensor instead of connecting the sensor to a power source. Absolutely laziness! And, all fairness to the shop, I notified one of the managers, which resulted in receiving $40 refund. I totally accepted this as a peace offering to my complaint. Though, I was disappointed to find out that the installer used speaker wire to connect to a 12 volt car battery to run a pair fog lights. I do not understand the reason for using the cheapest part for electrical system that would fail or cause some type of fire hazard. I paid $200 for this installation??? Beware of this place. What looks good in the outside does not guarantee professional diligent...

I’ve been through a lot of subwoofer shops due to less knowledge in my past few years and this one is up there. This was my first time coming here for something that turned out to be very small. I had a Kicker CXA800 that blew and had a new amp installed with my friend. The subwoofers just did not hit correctly && I came in immediately asking for a new amp because i could figure it out and it “doesn’t hit the same”. Instead of taking that as an opportunity to make a quick buck from an amp which with my wattage/brand preference runs over or well over a hundred. The man insisted we listen to it and immediately tried flipping the wire connections to my back right sub which fixed the issue since the last shop wired it opposite. Honest shop and a great...