El Pollo Loco — Restaurant in Corona

Check your order. This location always messes up my order never fails. I now go inside to get my order because they can’t seem to get it right and I have to go in anyways to have it corrected. It’s really not that hard. I mean the cashier rings it up correctly it is the people making the food that messes it up every time. That isn’t even the reason of this review. My reason for the review is when I literally check my food and it is wrong they have the nerve to question me. Hello I just checked it and if you feel like you need to recheck and verify it was not correct then maybe you shouldn’t be working there. The sad thing this happened twice in 3 days. The manager wanted to try to call me a liar saying I seen him put the black beans on it are you sure. Um yes I’m sure. I see the black beans that I asked to add but where are the regular pinto beans. Once again today same damn thing. The girl literally wanted me to recheck again in front of her. Y’all should really look into it. I even told the girl today the reason I come in is because you guys mess it up every time and I have to come in anyways. I get mess ups happen but the fact that you guys want to question your customers when it’s your crew messing up is crazy. I think I’ll travel a little farther to get...

Came here at 6:30pm to order a ton of food for 6 adults and 4 kids. The girl in the drive thru was already extremely rude. Started ordering a kids meal and asked what drinks they had for kids. Her response was "Same drinks we always have." Lol What???? So I replied that I wasnt sure what drinks they normally have which is why im asking. She responds again even more rude saying they carry coke products. I asked nicely why she cant just tell me what kids drinks they carry amd she starts arguing with me. So I backed out and went across the street to Wendys. I also work right down the street at a very large company. We eat here all the time and I will NEVER be returning and I will be spreading the word to all my coworkers. Dont go to El Pollo Loco on Main St. Couldnt even get anybody on the phone to deal with their employee. And to the ignorant and rude girl in the drive thru, dont work in customer service if you dont want to provide customer service. You could have easily told me the 2 or 3 drinks you carry for kids and we could have moved forward. I wasnt asling for much and thats what you get paid to do. I will be pursuing this to the fullest. Calling corporate and filing a...

I understand bc of COVID things are a little complicated. But if indoor pick up is not an option, than don’t include it on the app or maybe add a sign that says “Pick up through drive thru.” I scheduled a meal 2 hours in advance for pick up at 2PM, I get there all the doors are locked and the phone number doesn’t work, I called at least 10 times, what’s the point of the phone number? By 2:45PM I still hadn’t received my food. I ordered ahead to avoid the drive thru line to make it back to work in time. I knocked on the door and was ignored, I was not the only one knocking or with the same issue and when I brought it up to the workers they got really defensive. This obviously a problem that corporate should be addressing with their managers/supervisors/restaurant owners to make it an easier, quicker, and less stressful experience for all parties involved.

Completely ridiculous that I had to go through the line that I was trying to avoid. Terrible customer service, no apologies no explanations. Me and my mom used to come here all the time so this experiencing was shocking and such a turn off towards this location. I’m glad the food was sort of a...