Superior Grocers — Local services in Corona

Worst Customer Service ever experienced at Corona Sixth/Lincoln Location. A cashier Agnes Yun, was throwing the vegetables over the bags that were already on the rail instead of moving the rail, when asked not to throw the bags of vegetables she argued it's only Cilantro. I went to customer service booth and requested to get the manager to Karina Pedrona she still keep talking on the phone and ask me to go to the booth outside as her intercom is not working, and kept on talking and when I asked her that there is no one over at the booth and aren't you going to get off the phone then she told the person she was talking to she will call back, she never mentioned to me that she was talking to a customer and if she was she would put the customer on hold and told me that she was with a customer and will assist me that's the common courtesy, but no. Then this manager came to me Ryan Scherrer and I explained the situation and he tells me That Karina must be on the phone with the customer, instead of apology he started defending her, so I left to put my groceries in the car and came back to get the information for the District and when Karina gave she told me with an attitude that "You don't have to be mad at me and have a Nice day" and started arguing with me so then another Asst. Sales Director came to the window and ask me what happen and I explained and same instead of apologizing he started giving excuses as well. The customer service is really bad at this location and they discriminate against different ethnicity if u r not Caucasian OR Hispanic then people are really rude and not ready to apologies for their employees mistake and this girl was on her personal phone and not...

This store has horrible customer service! We have to bag our own groceries which is ok and I know that, but they have 2 cashiers open in the morning rush one that is on pain and upset at the world because she’s there she’s very rude and guetto and upset if anyone dares to ask for another register because she’s on some kind of pain and the line is building all the way to the meat dept , I always spend my money here I love the meat and produce but I’m done specially after this lady’s service,? she said : is been like this for 7 years and no one does nothing about it She’s probably not use to anyone asking for better service ! Ok how about me and my family not spending our dollars here ! No manager anywhere to help this lady or that cares ! I’m done . There’s a lot more stores that can take our hard earned money with at least not ladies like this one, and this lady was so upset that I dare asked her to get help that she charged me for an extra pack of meat and extra cheese on purpose I know it was on purpose ! because I told her she did I saw her ! and she denied it but I left I was so frustrated and yes she did ! I don’t even want to go back to get my refund keep it ! they can keep my money ! Is funny how the owner” only replied to the people that leaves good reviews that’s exactly the example of the service they give bad “ I wish you review the cameras of the interaction with that horrible tatted cashier you have and see this lady purposely being slower because I dare asked her to get help if she was on pain. How could I “? No one does I guess ! that’s why she was upset . Good luck with these people representing...

I normally shop at sprouts but I had forgot to purchase avocados earlier so I decided to go to Superior. I am immensely disappointed with the way I was treated by the Manager and security guard. I literally just walked in to buy avocados and look for Cadbury Easter Chocolate eggs because they had them on sale last year. Apparently the Manager sent the security guard to follow me around. He snuck up behind me and scared me as if he was chasing me while I was looking for Easter candy. I understand there is some crime in this area so he was just trying to do his job and it's only fair for me to add that I came in with a large dog bag to carry my service dogs. However my shopping experience was very uncomfortable. I am a VERY hard worker and I certainly don't steal. I am an assistant manager in my professional life so I understand wanting to protect your place of employment but I also understand the value of gaining and keeping customers. That is no way to treat a customer. My shopping experience was very uncomfortable and frankly I was scared when the gentleman in the security guard uniform ran behind me. The only reason I'm giving them 2 stars as opposed to 1 is they have great deals on produce and the other staff members are very helpful and friendly. I was considering actually switching to Superior for my produce but I think I'll just...