Bloomingdale's — Local services in Costa Mesa

, I went shopping at the South Coast. After I finished buying the items on my list, I was about to leave and head to the parking lot. However, I passed by the cosmetics section and saw Chanel（Bloomingdale's） I remembered that a friend had been recommending Chanel lipsticks to me, so I decided to take a look. As I was looking at the lipstick colors at the counter, a sales associate （A）came over and asked if I needed help. I told her I wanted to choose a lipstick, but since my natural lip color is quite dark, many shades look different on me. She then brought another sales associate over to assist me. This new associate （B）picked out a shade for me to try. After trying it, I felt it was a bit too red because I usually wear light makeup, so I asked if I could look at some other shades that might be more suitable. we picked out two more shades to try. After the second lipstick was applied, the associate was called away by her colleague to help other customers, and without informing me, she left me standing there waiting. I waited for about five minutes, and then I decided to try the third shade on my own. Just as I was about to do so, I suddenly heard a voice behind me saying, “How much longer are you going to take to decide?” I reflexively turned to my right but saw no one there. Then I noticed a slightly older sales associate （C）standing to my left, wearing a forced smile, staring at me and saying, “I’m here to wait for you to make a decision.” I didn’t say anything, but then I asked her for makeup remover, and she handed me a napkin, telling me to remove my makeup with it! I was shocked—does Chanel use napkins to remove makeup? Then, the first associate who had initially asked if I needed help suddenly appeared out of nowhere, looking exaggeratedly surprised and saying, “O my god，Are you still choosing a lip color? ”Is this how Chanel’s sales associates treat customers? I totally spent less than 20 minutes at Chanel, and 5 of those minutes were when they left me standing alone!

This was my first time experiencing such service in a store. All my cosmetics are from Dior, and I have many of their lipsticks, but I’ve never encountered such staff behavior before. I’m used to Dior, and when I decided to give myself the chance to try a different brand, I ended up receiving such poor service, and from Chanel no less!

Should all customers be expected to just buy something without ensuring it’s right for them? If we buy something that isn’t suitable, are we supposed to never buy any Chanel products again? At the time, I didn’t engage in any argument with the staff because I didn’t want any conflict to ruin my day, but that doesn’t mean what you did was right! And it doesn’t mean you can treat other customers the same way in the future! by the way， the associate （C）is really nice， but the other two ，Their...

Sometime yesterday a man going by the name Arthur Khachaturov decided to spend $516.24 on MAC cosmetics. How do I know? Because he used my debit card information to do so. I have never stepped foot in Costa Mesa, CA let alone a Bloomingdale's. Apparently, when I called I was told that he made several attempts to enter a pin number which was declined. The associate then ran it as credit and it was approved. I have no idea how he got this information because I am still in possession of my debit card. The issue I have is that after suspiciously being unable to run the card with a pin number, the store allowed him to run it as credit.

I worked retail for over 7 years, I understand the urge to meet metrics and store goals, but at the risk of theft and fraud, it's worth it to be extra cautious in these situations. I don't know how he obtained this information or how it was so easy for him to buy $516 worth of MAC products, but I have received no information or follow-up from loss prevention that would help me piece it together. I seriously hope that from now on, you will make sure to not only ID the customers running credit, but also look at the receipt to see that the last few digits of the card that shows up in the system match with the physical card in hand.

The lady I spoke with in customer service (gift wrap) was very friendly and I thank her (Angel) for her help in directing me to the loss...

I am a disabled senior citizen. I usually do on-line shopping. The In-store shopping is a bit exhausting to me. When I have on-line returns I always bring merchandise along with tags intact and proper shipping documents to the Handbags counter since they are the first counter when I walk in. it save me energy to walk to the upper levels. It works well on both Fashion Islands and South Coast Bloomingdales.

Today, the August 2nd, around 4:30 pm, I run into the most obnoxious and discriminatory sales associate I couldn’t ever imagine. Her name is Megan in the Handbags counter at South Coast Plaza. This blonde woman wore a hostile poker face insisted I need to bring the dress to upper level no matter how I made a dramatic plea. The final words from her was “I am not assisting you”. Then she walked away angrily with a condescending attitude. After all I am only asking to return online purchase of an unfit $64 dress.

Luckily I found Camila Giraldo at nearby another Register the same Handbags area. Camilo was very friendly and so eager to help. She had a most beautiful smile made me feel welcome. She gladly completed my return dress without any hesitation. I just wanted to make sure her kindness did not go unnoticed.

Megan is difficult and hostile, her attitude towards customer spoke volumes. She is an bed Apple that definitely ruins the...