Lovesac — Local services in Costa Mesa

Stephanie and the staff at this Lovesac location were amazing. I couldn't be happier with the level of support we received while shopping for our sactional. Incredible patience and assistance with layouts and planning along with colors, fabrics, and fills for our cushions. The options are incredible and we finally came to the perfect setup with Stephanie's help. We are so excited and can't wait to to setup our sacrional and start enjoying it. Thank you so much Stephanie!!! Update; Well that was the easy part. Getting the things you ordered and getting it all to work is a whole new challenge. There are some things that are offered that just don't work. To make corrections are difficult and time consuming. A week turn around for corrections I pretty disappointing. I have my entire living space destroyed and un useable due to boxes and returns that I need to wait for a label to return so that I can wait another week or more to try to get this whole thing together. It is very frustrating and I am tempted to cancel the entire order and go back to my old couch just to avoid any further problems. Update 11-20-2021 Well... When you think an experience can't get any worse. I find out it very much can. Promises for shipping and delivery time frames are not accurate at all. Still waiting an additional week for covers to complete my sactional set. Still waiting on credits that were promised. And of course I can't forget to mention the vast amount of options and exchange options that are offered go up in smoke days after the purchase. Now my exchange options for cover colors has diminished but if I still want that option I have been offered a higher priced premium that I can pay for with no warranty or exchange because they decided that should be a custom color and fabric when it was their least expensive choice previously. The Manager is very open to listen and acknowledge that it is a very bad experience and that she is sorry that I have been put in such a bad position with it all and the lack of "real options" that don't cost me additional money but.. Hey she is confident I'll enjoy the couch even though it has been purchased with a bunch of assurances that are completely false and don't exist. Waiting to see what the corporate office is going to decide now. Sadly I can't help but have the biggest effort offered to me is well you can return it so far. Very...

Update :

I called corporate like I was told and never heard back like promised .

Thank you,

Ashley

I went into the store and asked to have the couch look just like their display window Color wise and when reviewing the receipt I kept asking why was there two names on it , they said it’s the white just like the window , we just call it this I said ok , no problem . Well here comes my delivery , thrown on my drive way , not in the delivery window time Then to bring the boxes inside , we had no instructions , no block set like we were informed , then as we are trying to organize I see two different colors for the couch covers . I immediately called and they said that’s my order and I said no I was informed this is how it was , the girl helping me was helpful but I could tell she felt really bad , I then ended up getting the manager from Torrance to assist me and he was able to bring me the correct color covers, which I’m so thankful for .

So as we are putting this on We have different pieces, which I had to keep sending photos and text back and forth to how to set up …

I was suggested to return the incorrect piece , via their box and label which I did 3 weeks ago and yet I still have not...

Very disappointed! A lot of hassle for “customization”. First they use fedex to ship, who are notorious for terrible service. A seat got lost and took an extra 3 days to be delivered. Second, the store ordered regular seats instead of deep seats which the base and seat cushion are identical only difference is they come with longer back pillows that do not fit in deep seating configuration. Tried to exchange the pillows, but they don’t let you return just the pillows, they make you return each entire 55 lbs seat. Which you must wait for a new box, pack it yourself and then you have to wait weeks for fedex to deliver the new seats. Lastly you finally get all the right seats and you go to put on the covers which takes hours to do because the covers are snug to easy install and just barely fit. Worst experience ever! I dreamed of a lovesac couch since I was a kid. Never buying from them again! And I highly recommend against anyone buying from them! Over priced and a complete unnecessary headache!!!

Not to mention the unsealed packet of Silica Gel beads that got all over the floor and nearly...