We walked in to try something new instead of our usual go to lunch spot. The person (I’m assuming the manager, by the way they were talking and acting) greeted us by saying: “We close in 15 minutes everything’s gotta be to-go!” Which was fine- we didn’t know they were closing soon and would’ve been good walking away. We even said: “Oh if the kitchen’s closed, we’re okay.” To which they responded: “No it’s alright, it just has to be to-go, we’ll pack everything up for you.”
So we ordered, I got the salmon plate, my partner got a burrito. I asked if I could switch out the cauliflower rice for a different side; they said yes. I proceeded to say: “Okay, yeah I’ll get the broccolini-“ to which they cut me off saying; “It already comes with that.” I laughed and reiterated that it was the cauliflower I wanted swapped. I got a salad, thinking cold ingredients would be easier. I wasn’t asked if I wanted dressing or told if it came with it. I asked for some slices of lemon with the salmon and was told; “It doesn’t come with it, but we can put it in for you.”
While we were waiting, the manager was talking down to an employee who was mopping, saying things like: “See isn’t it better when you use the right solution.” “That’s why you gotta read the bottle. Very important.” And the way they were talking to the employee was… condescending.
Our food took 12 minutes to be ready. When I got the bag, there were no utensils or napkins, I had to ask. The manager was visibly annoyed. I also asked for some ranch for the salad. Again, upset. They audibly went “Ugh. I don’t know if we still have any I have to check. Just so you know it comes with a lemon vinaigrette.” I said: “I didn’t know it came with anything.”
After all that, we sit outside to try and shake off that experience and enjoy our food. My partner’s burrito was cold- how does that even happen? And my salmon was burnt and dry, the broccolini was cold and the salmon was placed on top of my salad so the leaves were all wilted. My partner summed up the food as: “It’s like airline food. It isn’t bad, but it isn’t good.” We went to The Cheese Shop to eat instead.
If a store is closing, that’s all good. Just say it and we won’t eat there. But don’t say it’s okay and then proceed to give sup-par food and grouchy, passive aggressive service. If all that wasn’t bad enough, the way they spoke to the employees was appalling.
We might’ve been willing to give this place another try but the (lack of) service sealed the deal.