Cotati Jewelers — Local services in Cotati

I normally hesitate to leave negative reviews, but I feel my recent experience has left me no other choice. I brought in a few grams of 14k scrap to get a ballpark offer. That's all. Simple and plain. The extremely unprofessional and unpleasant, and honestly very unhelpful woman held her hand out and dumped what i handed her on the counter, and within seconds, she determined that pieces that I personally tested with acid, and were marked, were not gold. I asked her if she could please test them further as i was sure they were gold. She denied my request by saying "I'm not here to teach you", and offered me $100 for what was well over 3 grams of 14k. And Im not exaggerating, she interrupted me mid-sentence to help a couple behind me because they were a "sale" meaning their time was more important than mine because i was not purchasing anything. I waited, politely, for the couple to be helped, and then i asked her how much she paid per gram. Which i guess is an absurd question to ask apparently. She said she pays "by the piece" meaning she rips people off by low balling the shit out of them and then tells them thy wont find better offers anywhere else. I was so offended, i couldnt believe what was happening.

Anyway, long story short, DO NOT sell your jewelry here. You will find better offers, and kinder people literally ANYWHERE else.

Also, i feel i should note that a friend of mine had purchased a pendant from this business that was marked 24k, and it turned out to be plated. She paid over $500 and they refused to resolve the situation.

Nothing but lazy crooks. They should honestly be...

I also have gone to Cotati Jewelers for 20 years. I don't buy anything big, but go there for repairs, sizing, etc. Patti & Mike are the BEST. They are kind, caring, friendly, and honest. I trust them completely. They both have my vote of appreciation & confidence.

What prompted me to write this review at this time is this: On our neighborhood Nextdoor forum....a thread was started on March 15th with this post: "This past Wednesday my lady stopped in at the neighborhood jewelry store next to Oliver's to buy jewelry cleaner. The lady at the store said they were out of it. When she heard that my lady has a sonic jewelry cleaner she said she would give her some sonic cleaner from her own supply. She produced a cup with about 4 oz of cleaner which is mixed 40 to 1 with water. It should last a very long time. We were both impressed with this neighborly gesture and will be returning to patronize the store in the future." This thread is STILL active...with over 41 comments, ALL with stellar reviews and personal anecdotes about people's own experiences in their interactions with Patty & Mike at Cotati Jewelers.

P.S. I absolutely refuse to believe anyone who says that they were treated rudely by either Mike or Patty. That is simply not their character. I would be more suspect of the person making the accusation...because sometimes it's our own rudeness that elicits a response from otherwise kind people... that is out...

Granted, this was not a jewelry purchase, but I think itʻs valid. I brought in scrap gold to get their offer to buy. The man who greeted me was very nice, but he took the gold into the back room to weigh, which made me nervous. I managed to find a vantage point. He didnʻt allow for the fact that besides the 14 kt. gold there were 18 kt. and 24 kt., which makes a big difference. He walked away and a woman came out. She quoted me a price and when I hesitated she told me in a very nasty attitude that if I left the shop I couldnʻt come back. She cited the time it took to weigh (less than five minutes). She also told me that she paid 20% more than other local jewelers for scrap (out of the kindness of her heart? Are you kidding?). I went to two other jewelers who treated me with respect and I sold the scrap gold for a very good...