GameStop — Local services in Cottonwood Heights

When I see items for sale on shelves, and the store associate confirms they're in stock, I expect to be able to give you money in exchange for them. Multiple copies on the shelf. NONE in stock, unless you include the one that was on hold.

My recommendation: don't put cases on shelves for games that are out of stock or all on hold. When they are on shelves, the store associates will assume copies are in stock for sale.

Gamestop was really losing their touch these days. This location, specifically, was my go to location for years, but it's just not worth it anymore. My brother and I wasted our time looking for pro day deals today, and we didn't know that the only way to find deals was online until we asked someone specifically specifically. Neither of the attendants would tell us what was going on until we asked. That's really the kind of thing you should lead with when a customer comes in the store, and it used to be long ago. Just say, "Thank you for visiting gamestop on our pro day! You will find our in-store deals here, but some things are online. Scan the QR Code for details."

Then, instead of spending any more time staring at our phones to look up deals, we thought we would head out after asking one more question. I wanted to know the value of my Destiny Taken King edition PS4 console at trade in since part of the pro day was an extra $50 towards certain consoles. They actually said that gamestop in general is not offering trade ins for that PS4. He said gamestop may have too many of that PS4 and that's probably the reason why they aren't offering trade and credit for it. Or it could have been that it came with a digital only game (even though the original bundle came with a physical Destiny with code for DLC, and Gamestop takes games with used DLC codes all the time). I looked online later, and that edition of PS4 is a is available for...

Started a return online, says I can do the return in person so I stop by this location just bring the return confirmation. I show up and they start coming up with crazy reasons why I can’t return the game, first the shipping box wasn’t the original (it’s just a cardboard box I used to transport it), then its because it’s an online purchase and I have to go to FedEx (huh?), then the edition of the game has a digital code inside (the game is unopened and still sealed), then more than 7 days have passed since I purchased the game (it took more than 7 days to ship to me) so they demanded to see the shipping confirmation. What? I showed them everything they asked for. So finally the “district manager”, Carlos says they can finally process the return but nope! There’s a system problem that they can override and they give me a customer service number. Honestly I don’t remember the last time I returned an item to GameStop but my goodness! Pray that you don’t have to. What a circus. Ohh and the reason I was returning it is because abuse it got damaged...

I went here twice recently at different times. The first time I wanted to get a new mmo mouse. I asked the rep there how the ones they had compared to the LG G600 MMO mouse. The rep told me "I have absolutely no clue I don't play PC games so I couldn't tell you." I'm sorry if you work at a gaming store maybe you should know basic info like this. The second time I went in was a week ago. I had called them and asked if they could take my first gen switch. No one on the phone told me I needed to bring any of the accessories. I walked into the store and was told that my switch was heavily damaged. The same rep who told me that he didn't know the difference between the mmo mice. He then turned to his co worker and said "Well its your call, but I wouldn't take this she doesn't even have the charger or dock and we would lose money if we took it. It's your call but I would take a hard pass on this." I was shocked at how unprofessional they were towards me. I have since told everyone I know not to go back to this place....