Zao Asian Cafe — Restaurant in Cottonwood Heights

I was getting a rap and this employee Rosa wasn’t letting me put my lettuce on bottom she kept trying to say no I can’t do that it’s going to be the base and you can’t put rice on it, I was like no I just don’t want it on top so put the same amount you would put on top I’m the bottom, she still didn’t understand it so one of her other coworkers Miguel had to explain to her what I meant then she finally did it, also I added more onions instead of carrots, cilantro, and peanuts I was substituting it for fried onions and I didn’t added enough extra onions to be charged for, Miguel wasn’t going to charge me for it but Rosa came over and said no they added extra you need to charge, and I said no there wasn’t enough to charge for extra and I said y’all’s manager didn’t charge me the other day but Rosa called Jesus the manager over and told Miguel that he has to charge me next time and if I don’t want to pay for the extra I can’t have the fried onions, overall I’m not happy with...

Extremely poor experience. The employees only reluctantly made our food tonight. There was a good line of people and only two girls working... until the line went away and then three other people came out of the back to horseplay with the others. the cashier decided to talk to an outgoing employee for several minute while our food sat there waiting to be rung up. They then had the nerve to ask for a tip. Many of the tables were dirty and not one person could come out with a rag. Then, towards the end of my meal, the four employees started blowing up and popping the plastic gloves behind the counter! It was extremely loud and unsettling. It was like watching a bunch of little children playing while unsupervised. I couldn't believe these people were actually "at work". I usually go the South Jordan location, it's the polar opposite of this place. I won't be back, ever. I guess they either don't have a manager or owner that cares what goes on here. Absolutely...

I’ve been to every single zao and it was disappointing to be treated the way I was treated today. The staff on Sunday was absolutely rude. She was an older Latin woman and I never got her name but I gave her a $100 bill and she rolled her guys at me because I was paying in cash. Then she said next time if I ever pay for a meal that price I need to not have $100. She also rushed us while she was making the bowls and the portion sizing was truly a disappointment. If I’m paying for an 11 dollar bowl I expect more than an employee putting a singular cilantro leaf and literally 3 pieces of broccoli. After the super rude encounter we called her out and said we didn’t appreciate the way she treated us and she literally just continued to argue instead of taking accountability. One of the most disgusting experiences...