Rent-A-Center — Local services in Cottonwood

Absolutely Outstanding Experience at Rent-A-Center, Cottonwood AZ!

I can’t say enough great things about the team at the Cottonwood Rent-A-Center! From the moment I walked in, they treated me like family — not just another customer. Everyone was friendly, professional, and went above and beyond to help me find exactly what I needed.

They took the time to explain every option, made sure I understood my agreement, and even helped me set up a flexible payment plan that fit my budget perfectly. The delivery was fast, smooth, and right on time — the guys were polite, careful, and set everything up exactly how I wanted it.

The quality of the furniture and electronics is top-notch, and I love that they stand behind what they rent. Whenever I’ve had a question or needed anything, the staff has always been quick to respond and genuinely helpful.

It’s rare these days to find customer service this good — they truly care about their customers and their community. If you’re in the Cottonwood area and need furniture, appliances, or electronics, don’t go anywhere else! Rent-A-Center Cottonwood will take care of you every single time.

Huge shoutout to the entire team — you guys...

This place has been a nonstop issue from the beginning. I have purchased multiple items from them, each time they have not had in stock the item I requested and got something else instead. I have had three deliveries not show up on the day they were supposed to. The last time a delivery didn't show up I called in and spoke to the assistant manager who told me that the manager scheduled the delivery for a day they don't do deliveries? I received a washing machine that is incredibly noisy. The delivery driver noticed how noisy it was and said something was wrong but never did anything to fix it. After months of contacting the store we finally had someone agree to come out and fix it. He missed the scheduled appointment and then when we called to ask why he said he forgot and he set another appointment. He also missed that appointment. So we called again and he said that he had been by the house on two different days and no one was home, this is a flat lie, my wife was home the entire day both of those days as she is pregnant and we are sharing one car currently. We've had a total of five appointment that rent a center has...

If there was an option for no stars, that would be the option I’d choose. I have gone round and round with the employees at this location in regards to broken equipment I continue to get charged for, yet they refuse to service. The employees are unprofessional on the phone and miss several appointments. When I call in regards to these missed appointments I literally get the response of “oh sh*t” over the phone. In addition almost every time I call, I am met with employees having conversations with other people in the background despite me being on the phone. I have had a washer/dryer set that has needed servicing for months. The employees have lied to management stating they have stopped by my home, when indeed they have not. Over all and very unprofessional, unethical, and unpleasant experience. I would NOT recommend. Take your service some...