Family Fare Supermarket — Local services in Council Bluffs

The store was relatively okay. The inside is much nicer than the other appearance makes you think it will be. The entryway is very congested and has little room for customers to go in and out of the store. The first thing you walk into is a snack area like a convenience store but I couldn't figure out why. It encourages people to stand in your way. This leads into produce. I think this is a poor layout because during weather issues and such, the temperature regulation of produce had to be in question. That plus the snack area means that the limited produce options are a bit compromised.

The product arrangement inside the store is rather odd too. The frozen aisles are about as far away from the registers as you can get so even if you try to plan for them last to limit melting, they still risk product failure. Product sales aren't applied in ways that make sense to me. For example, I bought multiple varieties of frozen pizza, same time and size, and one variety wasn't on sale for some reason while the rest were.

The biggest issue for me is that I visited the store as a grocery delivery shopper. That is, shopping for a pre placed order. The order was less than an hour old. The store, however, was completely sold out of one of the items ordered... And they were sold out of the requested replacement item as well. When I asked the store management to check, they whispered to me that their store was notorious for running out of product. I'm hoping that future orders will be more stable. I would be frustrated to always have to replace items for someone who is not able to make those decisions in person. It should be an exception, not the rule.

During checkout, the clerks were happy to let me wait for service. I made eye contact with "Gary" several times and he ignored me. The cashier I worked with low-key complained about the service I'm working for doing shops there. She also stated that she'd prefer working with a competing service.

I'm rating them three stars because overall, it was a decently priced, large store that could easily provide groceries for you when you have the need. I was surprised to find them slightly more expensive for some items but that's how it...

If I based this review on the chicken alone, it would be not 5, but 10 stars!! Where they fall short are the employees, to begin with. No customer service skills to speak of. Not friendly at all. Secondly, I ordered a 10 pc dark meal, with included mashed potatoes and gravy, an additional side, and choice of corn bread or dinner rolls. I was given about four tablespoons of potatoes and two tablespoons of gravy. My additional side was cheesy hashbrowns and although it was a good helping, it was not good. I asked if that was really all we got for mashed and gravy and was told that the two combined must weigh one pound. I pointed out that the sign said it feeds four and this clearly will not feed four. Both small containers were not even half full! She said that’s corporate rules, very rudely. Finally, I got home to discover that not only was I not asked if I wanted the cornbread or the rolls, but I didn’t...

I have been going to this store for a while now, since it was No Frills and the visual improvements are nice to see. However, there some things they forgot to update. The rider carts for the disabled. Are old, super old and dirty. All the stores in Omaha have new ones or they look new and run a whole lot better. It’s kinda embarrassing to have a store look clean and welcoming and to have old dirty bearly working riders. Frustrating to have a rider cart bearly moving right after unplugging it from the wall and die on you while your trying to shop. Next issue I’m having is having what’s advertise on the shelves. (Enchilada sauce) At this store 9 out 10 times the item that is advertised isn’t available. The staff is nice and I do like this location. But the store have some major issues the need to...