Menards — Local services in Council Bluffs

I’m just getting on here as a warning to all the homeowners. All these DIY garages and sheds are not what you expect you pay for prints and on how to put it together the prints end up being wrong for a 36“ x 80inch door you’re supposed to make an opening that is 36 x 80“ You will find out once you do that that you have to rip it all back apart go buy more lumber because for a 36 x 80“ door. It has to be 2 inches bigger on every side so it’ll fit. But they won’t tell you that then they’ll send you lumber that has been sitting out forever that’s gray and Cracked. As a homeowner that’s not a contractor. I did not understand how the design process worked on the computer so a gentleman helped me steps were skipped and not knowing what I’m doing trusting the associate they sent me out a 24‘ x 36‘ garage that is completely silver because he did not show me. There’s a point that you have to pick a color of the garage he was just showing me where to put the garage doors by the time I figured out what was going on I had an assistant manager tell me sorry special order stuff is not returnable at all. Read your contract so I went home and read the contract and it says clearest day. They can receive returns on special order projects just for the 25% restocking fee but when I talk to the main manager, he said the only way he agreed to it as if I did a 45% restocking fee as a homeowner. It takes a long time to save up that kind of money to buy a $12,000 garage kit just for them to treat you horribly and not want to help you. Please be very careful. Trusting Menards spend a little more money and have an honest garage shed company help you that’s what...

I was shopping in the council bluffs menards I am disabled and a employee was driving a wheelchair cart almost ran into me the other employees that were there apologized to me for his actions. I mentioned it to a female manager she then pointed me out to him I was leaving he yelled out I never did that I turned around and called him a liar and he went to fight me right there in the store. Management did nothing and Tom the head manager said i was being ridiculous when I called him upon the request of corporate..I am so disappointed in there management and now fear for my safety from the crazy employee

UPDATE no contact from menards figures No response from menards as of today Tuesday February 4th if you don't want to possibly get assaulted by a menards employee i wouldn't shop there worst experience of my life i am 57 years old and was squared up by a younger kid working there in front of a manager even thanks for reading we need to stop this kind of behavior UPDATE TO OWNER..Your general manager i did talk to he did nothing but argue with me and called me ridiculous so he did nothing I believe he needs more training for sure thanks consurned...

I went to get one thing, which the website showed that they had multiple of in stock. Finally found where they were supposed to be and found nothing but empty shelves. I went to the front to see if they really didn’t have any or if they were possibly in the back. The staff were very rude and tried telling me that there should be 12 in stock in the isle but wouldn’t help me find them. She was kind enough to show me something similar that they had in stock on her computer and give me directions to the isle but I found yet again another empty shelf that even had a picture of what I needed, but none there. When I returned to the desk to see if she could help me find this item or someone else that could there were several workers there but she insisted they they were in stock but couldn’t help me find them. I will be going to Home Depot from now on, they were able to help me find what I needed and even showed me where they were in the store. If you’re looking for a store that’s not going to waste your time I would try another store. Really sad to see that they can’t handle the...