Buddy's Home Furnishings — Local services in Covington

I highly do not recommend getting any Appliances from here. Me and my husband We're leasing a refrigerator from here it stopped working after about 3 weeks But the freezer was still good, so we called to ask them could they come out and fix it or replace it and they never did. We ended up going to another furniture place to get another one. If you do get any appliances from there make sure that they are new because they will not be so quick to come out and fix it. It had been a week and still nothing. They have poor communication we had to stay on them about the refrigerator they never called us it was always us calling them even if they said they would call back but didn't. It was as if they didn't care about the problem that we was having and I didn't like that I want to be somewhere where they care about their customers and buddy's was giving we don't care vibes. If I could give a zero star I would because...

Don’t deal with Cedric when it comes to your money please keep all your receipts and paperwork he’s rude when you ask him to explain something to you he ‘ the store manager and thats the sad part the workers are respectful but he need to be removed from the store if you go in don’t deal with him he told me my receipt was wrong and don’t go by them I have paid them over 1000 dollars last year and still wants over 1000 more had to call the police on the store manager the police also said the payments not add up he told me he don’t know how I got the payment print out from them (buddy)and it’s wrong like its from your store he couldn’t do anything but get mad and tell me he’s done dealing with me watch your payments or deal with the lady...

Went to the store about a week or two go on a Thursday, service rep Savannah, I that is her name and service rep, Eric, I think that is his name were playing in the using very strong language such as cussing, there were also playing around in the office, while I waited to helped. That is very unacceptable customer service and very rude behavior especially with customers in the store. I do think that something needs to be needs to be done for better behavior. I did look for a manger but I was told that the manger does not work...