Rent-A-Center — Local services in Covington

Initially everything was OK. My order came on time. The store manager has been very nice and professional. However, I've called several times about my furniture being delivered broken. Aside from that, I've notice bed bugs on the sofa. I reported it to the store a d they were prompt in getting it to the insurance company. The insurance has not properly followed up etc. I literally found 1 last night and I'm sad because I liked this set. In hoping things will get...

Horrible Customer Service! I got a washer/dryer 5 mos ago then an error appeared. I called multiple times to have it serviced no return call from the mgr. I then got fed up and said come get it. Someone was due to come & pick it up between 12-3 no one came I called back told he will make me the last of the day. Well it’s 7:45 they closed at 7 and still no one...

The lady that greeted me was very nice and helpful, and the manager that completed my order was too. I was finished and out the door in a very timely manner, satisfied with everything. I will continue to tell people about the Covington location. Very...