ReStore Cromwell — Local services in Cromwell

Sold me a damaged dresser and refused to refund. Then I found out dresser was recalled for tipping and killing children!! I will never buy from here again. Here’s the story: I bought a dresser that was up against another dresser at time of purchase. I paid and left it there for them to fix a drawer. I went to pick up on a Saturday 15 min before they closed. The guys loaded it into my car and went back inside and the store closed. Then I noticed the dresser was bashed in on the back corner and wasn’t visible because it was hidden at time of purchase by the dresser next to it. They were closed the next two days and by Tuesday I was back at school the week before Christmas and had no time to call them. Dresser rode around for a week in my car and I called on Saturday. I spoke to a manager who was very rude and brisk and not understanding at all. She said she can’t prove that I didn’t cause the damage (Um, what??) and I should have called Tuesday. ONLY offered store credit three days before Christmas. I needed the money! She refused a refund. Come to find out..the dresser was from IKEA and had an ACTIVE RECALL for tipping over and killing 13 children. I’m not kidding. I will NEVER buy from this...

Amazing store for really great furniture pieces. Every time I go in they have a ton of new items, they get such great donations all the time so their inventory changes all the time which is great. Almost all of the pieces are in amazing condition and are very high quality. I also recently bought some paint there for a heavily discounted price along with some cabinet pull replacements for under $1. I always find great stuff there. They also seem to have such a good mission. Everyone is so nice & helpful in there and offer to help load your stuff etc if they have the staff to help. They also seem to have a great outreach program in the community & I like that I can support a business that’s honestly trying to improve, help, and support the area & people...

We donated a bedroom set to the Restore. The online process was simple, and we uploaded photos of our donation. We received a phone call a short time later to confirm the details and schedule a pick up date. The young men who came to pick up the furniture were cordial, were careful of our walls, and went out of their way to make it a painless process. I was so impressed that I drove up to the store in Cromwell to leave them each a tip. So happy that we can help the Restore raise money to provide affordable homes for...