Kroger — Local services in Crowley

If I could give zero stars, I would. I purchased a product that was less than $10 at another location. When I finally went to use the product a couple days later I discovered that the main part of the product wasn't even in the box. So I took it back to my normal Kroger, as the one I purchased it at happened to be more than 20 miles from where I live due to just what I was doing that day. First, no one was at Customer Service, they had to page someone, who took more than 5 minutes to show up. When she finally gets there, she's NOT nice or polite, never smiles, just takes the box after I explain and show her what happened, she asked for a receipt, I explained I didn't have it, but did use my Kroger card # when I purchased it, knowing they can look up the receipt. She tried telling me she couldn't look it up if I purchased it from another location. I told her I wasn't looking for my money back, I just wanted what I paid for, and wanted an exchange. She then proceeds to call for a manager. I am getting a little upset since I have done customer service for 10 years, and know she has the ability to make that decision on a small item. I am also horribly sick. Not once did she say, "I'm sorry ma'am, I just have to have my manager make this decision" Nothing. No apology no acknowledgement, nothing. This woman should NOT be in Customer service (Pat). The manager (Russell) came up front, and they whisper to one another (again, I know what these whispers are, I have done this job for 10 years) and the manager says, "I'm sorry, without a receipt I can't exchange this for you, you have to take it back to where you got it. It's policy." I. Went. Off. Cussed him up and down, won't lie. Unprofessional? Totally, but to be given the line that you give someone you suspect stole something was enraging. So I called Kroger Corporate. Guess what? Pat, she lied. According not only to corporate, but the actual store manager, she CAN see those transactions. And that not being able to exchange from a different store and it being policy? Wanna guess again? Ding ding! ALSO A lie!!! Both according to Corporate AND his own store manager. Anything under $10 or $15 (can't remember which) they are supposed to just exchange! That is all I wanted! So the Corporate rep emailed me a copy of my receipt, and I took it back up there. This time I DID want my money back. I don't want them having a dime of my money in their hands. I even made sure Russell was the one to give me my money back. Oh, and he insisted that he would have done it, but he had a problem with my language. Language which, btw, wasn't anything but polite until after he decided to lie to me. Yeah. DO NOT shop here unless you want to be treated like you stole something. I have never stolen anything in my life on purpose (we've all found that random thing at the bottom of the cart you forgot about) and I certainly wasn't going to start with a stupid $8 product. HORRIBLE...

Kroger as a chain is great. I have shopped at Kroger and Smiths all my life. I recently switched back to Kroger from Wal-Mart to take advantage of their gas program. I also started using Clicklist during the Covid-19 pandemic. I will never use Clicklist again after my experience today. Clicklist does not show out of stock items while shopping online. This does not allow the consumer to make their own substitutions while shopping leaving this up to the teenagers who are pulling orders. I received an e-mail prior to picking up my order with the out of stock items. I went into the store to make my own substitutions and then checked in to pick my order. They found items that were reported as out of stock and delivered to my car. I asked them to take them back and give a credit but was advised they would not take them back but would issue a credit. Other items reported out of stock were in the store, just not sure how hard they looked. I was also missing items for the first time. I called up and spoke with a representative. They would not uphold what their associate told me, instead asked me to come back to the store and return the duplicate items. They did credit for the missing items.

I also received one bag per item ordered causing an overflow of shopping bags. I do keep them for my bathroom trash can, but I received over 30 plastic shopping bags for this order alone. What a waste.

Overall I believe the online grocery program is a good idea but Kroger does not have it right. They have lost my...

Went to Kroger on 8/2/21. We went to the one in Crowley. It was around 10pm. Aidon was our cashier. He needed a hair cut something fierce. His hair covered all of his face. I felt like the character cousin it from the Adams family show was checking us out. It was down to his shoulders and covered the entire face. I'm not joking at all. It covered entire face. I thought at least they would some kind of dress code that covers clothing and hair. his hair was not pulled back in a pony tail. It was not even brushed out. Come on Kroger. When you first opened that sore from the very start It was clean. The employees were dressed in a dress code of some sort. They also had their pulled back so you could see their faces when they spoke to you to say welcome to Kroger. Matter of fact No one greeted us at all when we came in. Most stores do have least one person to say welcome to {to name of store). The store store it's self was not stocked at all. had to ask if regular milk was in the back. The whole store was not stocked at all. It looked as though there was a full pledged riot had come through there and wiped them out. I had to give it a one star so it would post this. My star grading would be absolutely no stars at all. Come on Kroger with the high prices you charge in your store. that was another issue I had with them. For a slice of cake $5.00. Next time I'll...