Ashley Store — Local services in Cullman

James and crew in-store were great …. Delivery is set up.

*Update: Furniture was delivered yesterday 5/22/2025. My initial 5-star review above was on initial purchase day with JAMES at the Ashley store, Cullman Alabama on 5/12/2025. ** Sadly for Ashley I’m now specifically giving JAMES a 1-star. That’s a ONE-star because he lied to me. And on behalf of Ashley in Cullman, he knowingly lied. He didn’t misspeak …he wasn’t confused…he lied. I specifically ASKED 3 times if Ashley would wrap the Stupendous Oversized Chaise for delivery. Mind you their delivery fee is their standard $180. I even said “If it’s not your policy to wrap it I’ll gladly come back and plastic-wrap it myself.” He said ‘sure we’ll wrap it for you.’ I asked AGAIN (because of the light color and it’ll be sitting until delivery truck pickup day) “are you sure it’s going to be wrapped?” …. James said ‘YES WE’LL WRAP IT FOR YOU.’ Now, I know Salespeople LIE all the time …so don’t let JAMES’ red hair, fake smile and cheesy handshake followed by an unnecessary LIE persuade you into purchasing anything. The very heavy Oversized Chaise came out of the back of a big truck, with the 4 cushions loosely strewn, lifted with dirty gloves and sweaty arms, and needed to be placed on grass before entering home. *This is NOT the fault of the 3 delivery gentlemen, as that’s how they picked it up from Ashley Cullman. I asked them if it was wrapped when they picked it up from the Cullman Ashley store …they said it was not. Needless to say we washed all the cushion covers …. and even if the piece was delivered in acceptable condition …. THE POINT IS THIS: I ASKED AND REQUESTED ONE THING FROM JAMES….and he LIED just to get the sale. He could have just said ‘no we don’t wrap furniture for delivery.’ To lie is common will salespeople…but I will not step foot in Ashley Cullman again because of that one ridiculous lie by red-headed James. Maybe this is how Ashley treats people who purchase an item that was on ‘clearance’ ~ saved a few hundred bucks but the bill still came to over $1000…. I don’t know but it left a very bad taste because of James. So to the store owner: I hope you...

Update: responding to Ashley’s reply. I have emailed Lmarks previously, more than once, and she has not responded. When I try to reach her by phone I’m told she doesn’t have a line to speak with me. Their only option for me is to have them pick up my sofa and take it to their shop to repair and leave me with nothing during that time. I was also told this is what Ms Marks directed and the only thing she will do. If I don’t accept this nothing else will be done. So, changing my one star review will not happen. At least, for now.

Bishop is amazing but that is as far as it goes. I purchased a power reclining sofa in November and it was delivered in December. I paid for delivery and the extra warranty. First, the delivery guys left it on my driveway and I never saw them. Once unwrapped it was visually damaged. I called the store and was told I had to go through customer service. Since it was on a Saturday customer service was closed. Called on Monday, closed. Called later and they sent a tech out three weeks later. Wasn’t fixed and they sent another tech out two weeks later. He took pics and sent to customer care showing the frame was broken. I still have a broken sofa because they said I didn’t reject it when delivered. Months out I’m still arguing. Now the only option they say I have is for them to pick it up and leave me without a sofa for 7 to 10’ days with no replacement. I explained I live in a small home and that will leave me with no seating except dining chairs. They said that’s the only option. After two techs and now starting my 5th month with a broken “new” sofa, I will have to settle for a refurbished sofa at a new price. I am now being told it’s because of the lengthly time it has been in my home. Mind you I have been sending pics and letting them know since delivery. I knew poor customer service existed but I never in my wildest imagination thought it was this bad. Find another place to purchase your furniture. You will be glad you did. Even with the local store being nice they can’t do a thing to help when it comes to needing furniture...

Great service and awesome people!! EDIT: Originally I gave a rating of five stars. That is no longer accurate. We bought a mattress and adjustable base and paid for the platinum protection warranty on both. Less than one month after delivery, the base stopped working. My husband has reached out to them repeatedly. The local store said they could not do anything about the problem and gave us a customer service number in Birmingham. We have called them repeatedly for over three weeks now. They will not send out a technician, and told us to call the manufacturer. We called the manufacturer who said we needed new motors for the base which were on backorder for months, so Ashley needed to send a whole new base. Ashley refused to do so. This morning my husband called the same customer service number and they suddenly had NO RECORD of the many extensive phone calls he has had with them. According to Ashley Furniture Customer Service there is a 24 hour return window regardless of any warranty purchased. Ashley Furniture is not responsible for standing behind their products. LESSON LEARNED: Big name mattress prices are the same regardless of where you purchase. We would have been better off to purchase a mattress somewhere that could deliver in less than the two weeks it took Ashley to deliver. Then buy your adjustable base on Amazon where returns are easy and you don't have to...