Chick-fil-A — Restaurant in Virginia

Sep 2023 UPDATE: This is my PSA - do not, I repeat, do not order the new Honey Pepper Pimento sandwich! (You can thank me later. ) whomever decided to create this horrible horrible sandwich, and actually add it to the menu should be fired, immediately. Did they hire someone from the bud light marketing team??!! They messed with an original to the detriment of their somewhat solid reputation for fabulous chicken sandwiches. In addition, the last two visits to store no. 2896 the fries have been warmish, soggy and limp. The floors were even a bit dirtier than ever. I actually had to pick up a smooshed fry on the floor that was right beside my seat. The guy walking around cleaning the tables just kept walking on by all the trash on the floor.

UPDATE: (New photos added) The newly remodeled Chick-fil-A in Culpeper has redeemed itself! The consistent staffing there is always friendly and it feels like you're talking to a friend! The food, specifically the fries, are finally back to normal. Fresh and lightly salted. There was a very brief time when the deluxe chicken sandwich didn't have lettuce, but I believe that was a national scare of bad lettuce. The deluxe chicken sandwich has been worthy of its name; nice thick, juicy breasts with fresh toppings! The playground is always clean and in top shape. Very happy with our last several visits!

So here's the deal. I love me some Chick-fil-A! However, the last two visits have been very disappointing. The next to last visit, the fries were no better than fries that had time to cool and were limp and soggy. Moreover, they weren't even salted - which seems to be a new trend for the Culpeper Chick-fil-A, unfortunately. So, my wife left a complaint, via the corporate customer support link, and Chick-fil-A decided to give us a free round of fries. (Which is odd, don't you think?) We decided to give it another try. Armed with our free fries promo coupled with reward points, we had ourselves another almost-free meal. Here's what happened... We ordered our meal via the app around 1120am, so you'd think the fries would be fresh and hot. Nope. They were cool-ish, soggy, and not salted. After begrudgingly eating the fries, I started on my spicy chicken deluxe. I thought there was no way Chick-fil-A could screw up one of their flagship sandwiches! Wrong again!! 3/4 of my sandwich was nothing more than fried batter. Literally, the last two and a half bites were chicken. So very disappointing. And to completely ruin the meal, my two sons (2 and 3 yo) love getting fruit cups as a treat (although my 3 yo doesn't like blueberries so I eat those) and to our surprise, the fruit cups were only half full!!! Is this how Chick-fil-A rewards their customers??!! Lately most of my food-related reviews have been negative so for my family this seems to be a trend in the wrong direction. For the rising prices of a meal, and consistent lowering of quality food from Chick-fil-A, next time I'll go somewhere else or just eat at home. The only reason for two stars is they finally started putting less ice in your drink. C'mon, Chick-fil-A... you can do better. You HAVE...

So I'm a marketer and I do catering orders pretty frequently every Chick-fil-A I've ever gone to has been able to take my catering order the morning of it's never been an issue most of the time I order a small nugget tray and a large salad tray and that's it which is 60 nuggets and a large Market salad tray every time I try to place a catering order at this place it is a reason why they cannot I've never had an issue anywhere else except this place when asked about the salad they told me they needed 24 hours to make a salad when I asked about the small nugget tray they told me that they couldn't make that and I asked if I ordered 230 nuggets could I do it that way and still get the 60 nuggets and they said sure but they couldn't make it into a catering order none of it made any sense to me whatsoever when I went to the register both times that I've gone there the person running the register runs away as soon as I say I have the catering order and run straight to somebody else who then tells them to run back to the back and then I'm warned that a manager will come speak to me then the manager comes and speaks to me and tells me they can't do it they also tell me I can only place my lunch orders for my 30 nuggets on the app I can't place the order at the register so none of it makes any sense because I've never had any of this issue with any places that I've gone I order from Charlottesville Fairfax Warrenton all over the state of Virginia and this is the only one that gives me an issue unfortunately this is the only Chick-fil-A in Culpeper I understand that they might be busy being that they're the only Chick-fil-A in Culpeper but I also that Culpepper isn't that big and it isn't that big of a city at that unlike Fairfax and Charlottesville it's a more down country part of Virginia they weren't even super busy when I come in to order their drive-thru was but they're inside was not very...

CFA customer service is usually totally 100%.

For the Culpeper CFA, "fast food" doesn't exist. I went there tonight for my son and I spent 30 minutes in the line. This is a place that they spent the last few months remodeling but they now have two lines that double the wait time.

Put another way? Don't go through the drive-thru. Order online and go into the store to pick up or get them to bring it out to you. You'll save yourself 90% of your time. I'm not sure whether it was corporate or the local franchise that made this decision, but they clearly didn't think about it.

If, like me, your a celiac sufferer then you probably don't want to bother with this franchise. Whether it's ordering a a gluten free bun and being delivered a frozen bun or their terrible selections. Do you really have to put what I assume is pickle juice on your grilled selections? Are you insane?

They don't have to put up with celiac sufferers, of course. But don't offer a GF bun if you're not actually going to make sensible decisions when it...